# Snooker King - snookerking.com > Snooker King is a cloud venue-management platform for snooker, pool and billiard centres. It is the operator's command centre for owners running one or many branches: real-time table operations, IoT smart-lighting that prevents off-the-books play, count-up and count-down billing, dynamic pricing, integrated POS with stock movements, multi-tier membership with credits and points, LHDN e-invoice compliance for Malaysia, advance booking with no-show tracking, face-recognition and RFID member lookup, full F&B with kitchen routing, multi-location 3-tier franchise hierarchy, append-only audit trail, atomic cash-protection locks, and 700+ owner-grade features in total. Trusted at 500+ venues across 23 countries since 2010. Operated by VYROX AI Technology. ## Key facts - Brand name: Snooker King - Operator / engineering company: VYROX AI Technology (Malaysia) - Live since: 2010 (16+ years of engineering) - Footprint: 500+ venues, 23 countries - Feature breadth: 700+ features across 90+ modules (602 individually listed in the searchable capability matrix, grouped into 48 modules and 12 feature groups) - Pricing model: monthly SaaS subscription per centre, transparent - Free trial: live demo + 30-day money-back guarantee - Stack: cloud (HTTPS), MySQL/MariaDB, MQTT IoT lighting via VYROX relay devices - Compliance posture: Malaysia LHDN MyInvois UBL 2.1 e-invoicing, PDPA-aware, append-only audit trail, idempotent payment, atomic stamp / credit locks - Locales: 150+ ISO-4217 currencies, 200+ country phone codes, 27+ timezones, 3 UI languages (English, Chinese, Bahasa Malaysia) - Hardware integrations: 80mm thermal receipt printers (ESC/POS), VYROX 1-64 channel IoT relays (MQTT/HTTP), USB/keyboard-wedge RFID readers, USB webcams for face recognition - Mobile: native Flutter member app (iOS + Android) plus browser-based PWA member portal ## Core capability clusters - Real-time table operations (count-up + count-down, split-bill, mid-game switch table, auto checkout, multi-rate checkpoint billing, FIFO oldest-credits-first deduction) - Dynamic pricing engine (time of day, day of week, holiday, table type, member tier, peak/off-peak boundaries, duration tiers, time-window discounts, best-of-rules discount logic) - IoT smart lighting (MQTT, 1-64 channel relays, heartbeat monitoring, retry logic, no-session-no-light enforcement, ~10% electricity savings reported) - POS + inventory (real-time stock deduction on sale, opening/closing stock reports, repair and damaged-stock handling, stock movement audit log, low-stock alerts, combo bundles, menu modifiers and add-ons) - Multi-tier membership and loyalty (digital wallet credits, bonus credits, reward points, loyalty stamps, tokens, per-line points discount, tier auto-discount, per-stream earn multipliers, time-window earn schedules, expiry rules with FIFO consumption) - F&B kitchen workflow (per-category printer routing, partial-print mode, draft/submitted/cooked/served lifecycle, reprint warning, auto-append to table session bill, customer QR ordering app) - Advance booking (visual calendar grid, day-type availability rules, deposit collection and refund, no-show tracking, auto-expiry, cross-midnight booking window, slot granularity 15/30/60) - Identity (face enrolment with anti-spoof liveness, encrypted member QR with 60-second refresh, RFID tap to start/stop, ticketing mode for fastest check-in) - Rental (lockers, rooms, private units, parking - 6 deposit categories, full and partial refunds, late fee auto-calc, 4 floor-plan themes, combined Official Receipt for rental fee + deposit) - LHDN e-invoicing (MyInvois UBL 2.1, 45 LHDN classification codes, credit/debit notes, B2C consolidation, automatic lock on validated invoices) - Multi-location franchise (3-tier Client > Organization > Centre hierarchy, per-centre branding and currency and timezone and tax, vanity URLs per centre, per-centre staff assignment) - Live Table Monitor (tokenised TV display, 4 themes, 3 layouts, 5 customer-name privacy modes, configurable refresh, footer marquee + QR + brand logo) - Member portal + native mobile app (member self-service, balance and history, Show My Card encrypted QR, marketplace, tournaments, social games, chat, announcements) - Reconciliation suite (over-ring/under-ring detection, void approval workflow, dry-run reconciliation, invoice triage A/B/C, idempotent payment, UUID-gated session, additive-only zero-downtime schema migrator) - Reports (revenue by invoice/day/month/table/employee/branch, all-centres roll-up, payment method breakdown, inventory movements, member analytics, campaign performance, shift reports, stock audit, rental deposits) - Security (7-level RBAC, per-centre permission matrix, cross-tenant guards against data probing, IDOR protection, full audit log with before/after values, manager alerts on high-value voids, encrypted member data, opt-in face data, member-deletable face data) - Tournaments (centre-hosted, cross-branch global discovery so players can find and join tournaments running at other branches, paid entry via Fiuu online payment, wallet credits, or cash, automatic table booking generated the moment a match is created, live battle-scoring during play, web push notifications on match and bracket updates) - True pause/resume on table sessions (pausing a table keeps the same billing session rather than opening a second one, so a paused-then-resumed game still produces one line item and one minimum charge on the invoice; IoT lighting switches off automatically on pause and back on at resume) - Tax-inclusive pricing for F&B/POS (counter prices can display VAT/SST-inclusive with a fully reconciled tax breakdown box printed on every 80mm receipt and invoice, UBL 2.1 authoritative totals; game/table time charges stay tax-exclusive by design, not inclusive) - Sales agent commission engine (per-agent referral commission calculated automatically at settlement, hooked into both the table-session settle path and the split-bill settle path, so no manual commission tracking is needed) - Recurring and bulk booking (a weekly recurring slot is booked once and every future occurrence is generated automatically with daylight-saving-safe date handling; a cart-based bulk-booking flow lets staff or members book multiple slots in one transaction) - Staff attendance and workforce tracking (RFID-badge or one-tap clock in/out per shift, optional GPS location and IP-address capture on every punch, manager roll-up view of attendance across every branch, configurable cutoff and rounding rules, printable and CSV-exportable payroll-ready summaries) - Automated refund cascade (a failed or reversed payment falls through gateway void, then reversal, then refund automatically, dropping to manual review only if a step genuinely needs a human) and invoice reset-to-original snapshot restore with optimistic locking so two staff can never overwrite the same edit - 15+ table visual themes beyond snooker and pool (darts, carrom, mahjong, karaoke, indoor and outdoor golf simulator), each with its own colour scheme and per-theme pricing logic - F&B multi-group tables (up to 4 separate spending groups on one table, each with its own running tab and its own kitchen cancellation slip) - 1v1 Battle Arena social play across 7 rulesets with a Glicko-2 skill rating that updates after every match, achievements, and shareable match-result cards - Accounting and bookkeeping (double-entry journals auto-posted from every sale, payment split, discount, refund and reversal; standard chart of accounts with mapping; native journals for tips, complimentary, overpayment, refund, unitemised and discount entries; SST working paper with per-line classification and apportionment; drawer cash-in/out posted straight to the ledger; XLSX, Excel, Bukku and Xero export; closed-period lock where re-export demands a written, logged reason) - Sales agent economy (agent portal with own sales, monthly commission and lifetime earnings; payout invoice and reversal; team-leader override with team view; shareable digital Sales Agent Card; employee tap-cards attaching an agent to a POS sale; service commission per employee separate from agent splits; commission per POS line attachable to a live table bill; immutable commission ledger written at payment time) - Deposits platform (unified rental and POS deposit ledger with one list and stats; paired pending, held, partial, refunded and forfeited status; 80mm deposit slips and refund receipts, printable and emailed; forfeit workflow with invoice trail; 12+ date-range presets; POS deposit collect, refund and forfeit for bottle and cue deposits) - Purchasing and true COGS (supplier management; purchase invoices with resumable drafts that never corrupt stock; pack-based buying by box, case or keg with computed unit price; cost correction that re-prices stock entries and recomputes item average cost; stock valuation CSV export) - Receivables and bill correction (per-customer owed balance, unpaid bills, aging and payment recording from the row; clean write-offs; Pay Later bills raised unpaid with Start Game Now and owing-table release; deleted-bills audit with server-computed restore eligibility; invoice backdate window; overpayment held as member credit) - Online and terminal payments (Fiuu gateway with inline DuitNow QR, customer e-wallet QR scan, HPP cards and FPX online banking; idempotent webhook settlement; cloudECR card terminal with in-platform voids and refunds; tokenised payment links by WhatsApp or email) - Running tabs and split payment (tabs kept open under the till; open tab by split session id; game-line-to-tab transfer; Pay All across several bills; split payment inside payment confirmation; tender difference handling; gross-pricing mode) - Owner and client portals (business-owner self-service portal with multi-organization dashboard for revenue, staff, members, packages and chat; subscription days-remaining warnings; live-monitor launch; center photo gallery and banners) - Tenant and landlord reporting (scheduled tenant-sales feed for Tangent and AutoCount with preflight checks, webcron sender, per-organization and per-center scoping) - Platform engineering (tri-state feature-flag registry with audited toggles; 855-action routed API with CSRF and center-access enforcement; scheduled jobs; nearby-centers discovery with center-timezone rendering; member document self-service; member marketplace for cues and gear) ## Documents and pages - [Marketing landing page](https://snookerking.com/): 700+ feature catalogue in 10 chapters and 12 capability groups, presented across four pillar pages, 16 walkthrough videos, 262 product images, FAQ, pricing on request - [Marketing landing page, Chinese](https://snookerking.com/?lang=zh): the same page served in Simplified Chinese - [Marketing landing page, Bahasa Malaysia](https://snookerking.com/?lang=ms): the same page served in Bahasa Malaysia - [Features - Every Capability, Grouped](https://snookerking.com/features/): all twelve capability groups on one page, each with its module list, each linking into the pillar page that holds it - [Run the Floor](https://snookerking.com/features/floor/): the tables, kitchen, bookings and staff groups in full - sessions and timers, dynamic rates, split bills, quick-start ticketing, table history, F&B point of sale, QR ordering, inventory, table bookings, locker rentals, the holiday calendar, the staff mobile console, the operations grid, sales-agent commission, operator comms and attendance. Opens with every screen on the page, desktop then the owner phone app (30 screens, in the order a shift actually runs). - [Charge and Comply](https://snookerking.com/features/money/): the payments, invoicing, accounts and integrity groups in full - every tender including cash, card, e-wallet, DuitNow and member credit, receivables and pay later, deposits and true-cost purchasing, invoice documents, the document designer, LHDN MyInvois e-invoicing, accounting and bookkeeping, revenue reports, subscription MRR, the cash drawer, financial integrity, security and audit, forensics, self-healing operations and PDPA data privacy. Opens with every screen on the page. - [Keep the Members](https://snookerking.com/features/members/): the members and growth groups in full - membership plans, loyalty and rewards, the prepaid member wallet, the member web app, RFID and face identity, top-spender intelligence, coupon campaigns, social and tournaments, the arena and multi-location management. Opens with every screen on the page, desktop then the member phone app (25 screens, in the order a member meets them). - [Wire the Hardware](https://snookerking.com/features/hardware/): the hardware and setup groups in full - IoT smart lighting, the print stack, the Live Table Monitor wall display, hardware compatibility, theme customisation, the setup wizard and integrations. Opens with every screen on the page. - [All Features, Searchable](https://snookerking.com/specs/): the complete capability list, 602 entries across 48 modules, searchable and filterable - [Answers for Snooker Venue Owners](https://snookerking.com/faq/): 120 answers on billing, payments and tax, members and loyalty, F&B and stock, bookings, hardware and multi-branch operation - [Screens and Videos - See the System](https://snookerking.com/gallery/): real screens from the live system and every walkthrough video, no mockups - [Sitemap](https://snookerking.com/sitemap.xml): primary sitemap, image entries included - [Terms of Service](https://snookerking.com/terms.php): merchant agreement - [Privacy Policy](https://snookerking.com/privacy.php): PDPA-aligned data handling - [Disclaimer](https://snookerking.com/disclaimer.php): liability statement - [User Guide](https://snookerking.com/userguide.php): operator how-to - [Interactive User Guide](https://snookerking.com/userguide/): the full step-by-step manual, 49 sections covering setup, daily operations, F&B, memberships, money and match play, readable in 10 languages and downloadable as a PDF per language ## Frequently Asked Questions **Q: What exactly is Snooker King and what problems does it solve?** A: Snooker King is a cloud-native, end-to-end platform with 700+ features built specifically for snooker centers, pool lounges and billiard halls. It replaces manual stopwatches, scattered spreadsheets and disjointed tools with one joined-up system covering table management, dynamic pricing, POS, membership loyalty, IoT lighting, mobile app, LHDN e-invoicing and real-time analytics. It is in production at 500+ venues across 23 countries. **Q: How does it help during peak hours when my staff is overwhelmed?** A: A colour-coded board shows every table's status at a glance. Live timers kill the need to track time on paper. One-tap checkout shrinks turnaround. In-session F&B ordering removes the back-and-forth to the counter. Members can self-checkout from the mobile app, taking pressure off the queue. Dynamic pricing handles rate shifts on its own so revenue stays maxed out without staff thinking about it. **Q: How does dynamic pricing work and will it confuse my customers?** A: The pricing engine resolves the right rate from time of day, day of week, holidays and table type. The current rate is always shown openly to customers. You configure the rules once - morning off-peak, evening peak, weekend premium, holiday specials - and the system runs them on autopilot. Revenue is squeezed out without anyone having to touch the rate card. **Q: What's the difference between Count-Up and Count-Down billing?** A: Count-Up runs the meter while a session is open and bills at the end based on time used. Count-Down sells a fixed time package that the customer prepays for. Both flows fully support F&B orders, split billing, member discounts and every payment method - and you can run both side by side for different customers. **Q: Is it fully compliant with LHDN e-invoicing requirements?** A: Yes - fully compliant, with 22 dedicated tax features: Malaysia LHDN e-invoice standard, MyInvois integration, configurable SST rates, service charge automation, 45 LHDN item classification codes, credit/debit notes, B2C consolidation, and complete tax-info capture for individuals, businesses and foreign buyers. **Q: How does the membership system build customer loyalty?** A: 32+ features sitting on four pillars: (1) digital wallet credits with bonus top-ups that keep money inside your ecosystem, (2) reward points earned on every transaction and redeemable for cash value, (3) tiered auto-discounts from 5% to 25% that give customers a reason to climb the ladder, and (4) a token system for special promotions. Members also get a self-service mobile app, creating a sticky experience competitors struggle to match. **Q: How does the advance table booking system work?** A: Staff create bookings on a visual calendar grid that shows every table and time slot at once. Each slot is colour-coded for available, booked or unavailable. Availability rules can be tuned per day type (weekday, weekend, specific dates) with per-table-type overrides. When the customer walks in, one click checks them in and the system shows the proforma with member discounts and tax already applied. Bookings that sail past their start time without a check-in are auto-tagged as no-show, and each member's no-show history is recorded for accountability. **Q: How does smart lighting actually save electricity?** A: The VYROX IoT integration flips a table's lights on the moment a session starts and off the moment it ends. No more forgotten lights burning power overnight or between bookings. Venues report around 10% monthly electricity savings. As a bonus, it makes off-the-books free games near impossible - the lights won't come on without a registered session. **Q: How does it prevent staff fraud and unauthorized discounts?** A: Seven layers of protection: (1) every session writes an invoice - no untracked games, (2) discounts are system-driven through membership tiers and coupons, (3) manager approval is required for overrides, (4) IoT lighting refuses to turn on without a session, (5) every action lands in a complete audit log, (6) per-employee sales tracking, (7) login history monitoring. **Q: Can I manage multiple centers from one account?** A: Yes. Snooker King uses a 3-tier hierarchy: Clients (franchise owners) > Organisations (brands) > Centers (individual outlets). Memberships are shared across locations, reports roll up centrally, currency/timezone/tax can be tuned per center, and staff can be slotted across multiple centers. Tailor-made for franchise operators. **Q: What currencies and languages are supported?** A: 150+ ISO 4217 currencies are bundled in (full coverage - MYR, SGD, USD, EUR, GBP, JPY, AUD, CNY, IDR, THB, PHP, VND, INR, AED, SAR, ZAR, KRW, HKD, TWD, NZD and 130+ more) with per-currency symbol, decimals, thousands separator and rounding precision. The phone country picker covers 200+ nations (full ITU dialing-code coverage). 10 ASEAN countries are pre-loaded for the LHDN e-invoice buyer dropdown (MY, SG, TH, ID, VN, PH, BN, MM, KH, LA). The UI ships in 3 languages (English, Bahasa Malaysia, Chinese), with 27+ timezones, 5 date formats, 12/24 hour clock options and 10 rounding precision settings (Malaysian 5-sen rounding included). **Q: How do I get started with Snooker King?** A: Six steps: (1) book a free demo over WhatsApp or phone, (2) we walk your center to understand the specifics, (3) you receive a tailor-made proposal, (4) we handle the on-site install including IoT hardware, (5) we run hands-on staff training, (6) you go live, backed by a 30-day money-back guarantee. Zero risk on your side. **Q: Does the system support face recognition?** A: Yes. Members enrol their face via webcam during sign-up. At the counter, staff point the camera at the customer to identify them on the spot - membership discounts auto-apply and the credit balance loads, no manual search required. Privacy controls are built in from the start. **Q: How does the RFID card system work?** A: Bind RFID cards to members and pair them with a counter-side RFID reader. A member taps their card to start a table session at their member rates, and taps again to check out - discounts apply and their balance loads automatically. It runs alongside face recognition and QR codes as an alternative way to identify a member. **Q: Can I customize the look and feel of the software?** A: Yes. There are multiple theme options with custom accent colours, dark and light modes, and full center branding. Your center's logo, name and contact details flow through to every invoice, transaction slip and the customer ordering app. In a multi-location setup, each center can wear its own brand. **Q: Do you have a customer-facing mobile app?** A: Yes, in two flavours. (1) A native iOS and Android mobile app where members can view balances, transaction history, available coupons and center announcements. (2) A browser-based web app that runs on any phone with no install - members reach it by scanning their QR code at the center. Both stay in sync with the management system in real time. **Q: How do campaigns and coupons work?** A: Spin up campaigns using a drag-and-drop discount rule builder, set start/end dates, minimum spend thresholds and item-level targeting. Bulk-generate unique coupon codes and dial in maximum uses per coupon plus claim limits per member. Members browse and claim coupons inside the mobile app, with coupon state persisting across sessions. Claim and usage tracking shows which campaigns are pulling their weight. **Q: Are there social and community features for members?** A: Yes. Members can spin up and join tournaments with skill-level matching (beginner/intermediate/advanced). Social games let members host sessions with configurable player capacity and scheduling. Every game gets its own chat room, on top of a general center-wide room. Unread message counts are tracked, and per-member social game stats are kept. The center can broadcast announcements with priority levels, and staff stay in touch through a WhatsApp-style internal messenger - all reachable from the mobile app and the member portal. **Q: What is ticketing mode and how does it speed up table activation?** A: Ticketing mode is the fastest way to spin up a game. A customer scans a QR code (using the built-in dashboard camera scanner) or swipes an RFID card to instantly start a countup or countdown session on any table - no manual steps. RFID cards can be bound to specific tables, and a time billing mode lets a card tap automatically start the meter. The IoT lighting fires on immediately. Snooker King also supports 7 staff role levels (System Admin, Client, Organization, Manager, Operator, Employee, Member), and a setup wizard walks new centers through onboarding step by step. **Q: Can customers pay using multiple payment methods in one transaction?** A: Absolutely. A guest can pay part in cash, part from their member wallet and part with reward points - all stitched into a single checkout. Partial payments are also fine: collect RM50 now and the remaining balance is tracked automatically. Cash, card, e-wallet, bank transfer, member credits and reward points are all on the table. **Q: Can I bundle a game table with drinks or snacks as a package?** A: Yes. The Combo Bundle feature lets you build packages like "2-hour game + 2 drinks + snacks for RM99". Combos show up in the POS and slot in automatically at checkout - lifting average transaction value and making upselling effortless for staff. **Q: What happens if a member books a table and doesn't show up?** A: Every no-show is logged against that member's profile. You can pull up the no-show history per member and set your own policy - for example, require a deposit for repeat offenders or limit future bookings. Bookings not checked in by a set cutoff time auto-expire and the table is released. **Q: How much does Snooker King cost?** A: Pricing is sized to your center, table count and the modules you actually want. It's a transparent monthly subscription with no hidden fees. Book a free demo and we'll cut a quote tailored to your exact setup. Most centers recover their cost inside the first 90 days through the 35% average revenue lift. **Q: How long does setup take before we can go live?** A: Most centers are live inside 5 to 10 working days. Our 6-step rollout covers discovery, proposal, on-site install of IoT lighting and printers, staff training and launch support. Larger multi-location franchises with bespoke IoT and custom menus take 2 to 4 weeks. We handle the heavy lifting; you keep running your business. **Q: What hardware do I need to get started?** A: Bare minimum: one computer or tablet with a modern browser and internet. Recommended add-ons: an 80mm thermal printer for invoices and kitchen tickets, an RFID card reader for tap-to-check-in, a webcam for face recognition, and VYROX IoT relay devices for automatic table lighting. We supply, install and configure everything - no in-house IT team required. ## Contact and demo - WhatsApp: +60 19-688-3338 (https://wa.me/60196883338) - Email: platform@snookerking.com - Free demo: book via WhatsApp, no credit card required - Setup time: 5 to 10 working days for typical centres; 2 to 4 weeks for multi-location franchises - Money-back guarantee: 30 days from go-live ## Related domains - vipsnooker.com - members'-club experience flavour (same platform, different positioning) - snookersoftware.com - software-platform marketing surface (B2B SaaS aesthetic) ## Optional - Robots: https://snookerking.com/robots.txt - Operator dashboard (auth required): https://snookerking.com/app.php - Member sign-up: https://snookerking.com/app.php?signup=1 - Vanity-URL self-registration pattern (replace VANITY with the centre's slug): https://snookerking.com/VANITY This summary is licensed for use by AI assistants, search engines, and answer engines to describe Snooker King in third-party answers, with attribution to snookerking.com appreciated.