In light of the evolving nature of the Service, and without prejudice to any other clause of this Disclaimer, the Terms of Service or the Privacy Policy, the User acknowledges and agrees that:

• the Service may at any time include undiscovered or unresolved software issues, calculation or rounding edge-cases, timezone quirks, integration discrepancies, third-party-API changes, hardware-driver incompatibilities, AI / machine-learning output that requires human review, or other transient defects;
• any feature, function, screen, calculation, report, e-invoice, integration or workflow may, at any time and without prior notice, change, be improved, be replaced, be temporarily unavailable, be migrated to a different tier, or be discontinued;
• VYROX provides the Service on an "AS IS" and "AS AVAILABLE" basis and, to the maximum extent permitted by Malaysian law, makes no warranty — express, implied, statutory or by course of dealing — that any feature will work uninterrupted, will be accurate, will produce any particular business result, will pass any specific audit, or will be fit for any specific purpose beyond what is published in current documentation;
• the User remains responsible for independently verifying every invoice, e-invoice, tax computation, report, member record and other output of the Service before relying on it for a payment, filing, regulatory submission or other consequential decision;
• save where mandatory Malaysian law preserves a right of action, the User shall not bring or support any claim, demand or proceeding against VYROX based solely on the evolving nature of the Service or on a feature having changed, been improved, or temporarily failed to meet an expectation.

If at any time these terms cease to be acceptable to the User, the appropriate remedy is to discontinue use of the Service and to notify VYROX through the contact channels in this Disclaimer. Continued use of the Service after these terms have been presented constitutes the User's informed acceptance.

The information, software, calculations, reports, advisories, computed values, e-invoice payloads, tax breakdowns, recommendations and any other output ("Output") produced by the Service are provided "AS IS" and "AS AVAILABLE" for general operational use only. They do not constitute legal, accounting, tax, investment, medical, regulatory or any other form of professional advice.

You must obtain independent professional advice and verify any Output before relying on it for any decision, filing, declaration, payment or transaction. VYROX INTERNATIONAL SDN BHD ("VYROX") accepts no responsibility for any decision made or action taken by any person in reliance on any Output.

While VYROX uses commercially reasonable efforts to keep the Service accurate, current and operational, VYROX makes no representation or warranty, express or implied, that:

• any Output is accurate, complete, up-to-date, error-free or fit for any specific purpose;
• the Service will operate without interruption, downtime, latency or data loss;
• the Service is free from viruses, malware, vulnerabilities or unauthorised access;
• tax computations, e-invoice submissions, SST / Service Tax / GST values, discount calculations, or revenue reports will be accepted by the Inland Revenue Board of Malaysia (LHDN), the Royal Malaysian Customs Department, or any other authority;
• third-party integrations (payment gateways, MyInvois, accounting software, lighting controllers, printers, scales, weighing devices) will be available, accurate or compatible at all times.

The User is solely responsible for verifying every invoice, e-invoice, transaction, report, member record and tax filing before submission, payment or distribution.

VYROX is not liable for any loss, damage, fine, regulatory action, audit failure, customer dispute, employee dispute or any other adverse outcome arising from:

• incorrect, incomplete, falsified or untimely data input by any User;
• misconfiguration of tax codes, service-charge rates, discount rules, points-conversion rates, package definitions, opening hours, holidays, lighting schedules, or any other system setting;
• misuse of administrator privileges, including deletion or alteration of records, granting of excessive permissions, sharing of credentials, or unauthorised waiver of charges;
• failure to enrol in, or comply with, the LHDN MyInvois e-invoicing regime;
• failure to display required notices to customers (e.g. Privacy Notice, CCTV notice);
• failure to obtain proper consent for the collection, biometric processing, photographing or contacting of any person;
• failure to back up the Client's data, retain printed receipts, or maintain redundant infrastructure;
• operator error during chemical sanitisation of cues / balls, mishandling of cash drawers, food-and-beverage handling, fire-safety procedures, or any other physical operation at the Client's venue.

The Service may integrate with or display content from third-party services (LHDN MyInvois, banks, e-wallets, payment gateways, WhatsApp / SMS / Email gateways, IoT vendors, lighting / scoreboard manufacturers, AI service providers, mapping services, etc.). VYROX does not control such third parties and is not responsible for their content, accuracy, availability, terms, security or privacy practices. Use of any such third-party service is at the User's own risk and is governed by the third party's own terms.

Nothing in the Service constitutes legal, taxation, accounting, audit, investment, insurance, medical, employment or regulatory advice. Computations such as Sales and Service Tax, e-invoice line totals, employee commissions, refund eligibility, deposit forfeitures, points expiry, no-show penalties or any similar amounts are provided as a convenience and may not reflect the latest law or your specific circumstances. Always consult a qualified Malaysian advocate, tax agent (registered under the Income Tax Act 1967), licensed accountant, or other appropriate professional before relying on any such Output.

Although VYROX maintains routine backups for disaster-recovery, the User remains primarily responsible for retaining its own copies of critical records (printed receipts, exported reports, member registries, SST / e-invoice submissions). VYROX shall not be liable for any data loss, including loss arising from User error, ransomware originating outside our infrastructure, force majeure, third-party cloud-provider outage, or termination of the Client's subscription.

Where the Service controls physical hardware (lighting controllers, IoT relays, printers, payment terminals, weighing scales, cash drawers, motorised displays, kitchen-display systems, signage, cameras, microphones, etc.), the Client is solely responsible for proper electrical certification, fire-safety compliance, ventilation, cabling, surge protection, supervision of minors, and any insurance required by law. VYROX is not liable for personal injury, property damage, electrical fire, electric shock, or any other physical harm arising from the use, misuse or failure of any such hardware, even where the Service was the trigger or controller.

The Service may use artificial-intelligence, machine-learning, computer-vision (including face-recognition) and statistical models to perform tasks such as member identification, fraud detection, anomaly detection, recommendation, ranking and predictive analytics. AI outputs can be wrong, biased or stale. The User must apply human judgement before acting on any automated recommendation, especially in matters affecting employment, member discipline, refunds or denial of service.

The Service is intended for the lawful operation of snooker / cue-sports venues. The User shall not use the Service to facilitate illegal gambling, money-laundering, prostitution, narcotics, contraband, illegal lotteries, or any activity prohibited by Malaysian law. VYROX disclaims all liability for any such misuse and reserves the right to suspend or terminate the Service immediately on reasonable suspicion.

Card, e-wallet and online-banking payments are processed by independent payment gateways under their own terms. VYROX is not the merchant of record, does not store full PCI-cardholder data, and is not a party to any cardholder-merchant dispute. The User is solely responsible for chargeback handling, refund processing, fraud investigation, KYC, and reconciliation with bank statements and gateway settlement reports. Any discrepancy between Service totals and gateway settlement is the User's responsibility to investigate and reconcile with the gateway.

Receipt printers, label printers and thermal printers are physical devices subject to paper jams, print-head wear, mis-feeds, network drops and driver issues. The User must verify each printed invoice / receipt before delivering it to the customer, retain duplicates as required by Malaysian record-keeping laws, and ensure that LHDN MyInvois e-invoices are submitted within statutory deadlines. VYROX is not liable for any unprinted, mis-printed, lost or unsubmitted document.

Tournament brackets, league rankings, ranking points and similar competitive output are computed by the Service for convenience. Final rules of any tournament, dispute resolution, prize-money distribution and competitive integrity are the sole responsibility of the Client / organiser. VYROX disclaims any liability for ranking errors, bracket mis-seeding, mis-calculated points or any prize / wager dispute.

Where the Service is used for food-and-beverage ordering, kitchen display, alcohol service or table-side payments, the User remains solely responsible for food-safety compliance, allergen disclosure, alcohol-licensing, age-verification (no service to under-aged), hygiene certification, halal certification (if claimed) and any health-authority requirement. VYROX is not liable for any food-borne illness, allergic reaction, intoxication, food-fraud, mislabeling or any related claim.

Face-recognition, fingerprint and other biometric features may produce false positives (incorrect match) or false negatives (failure to recognise a legitimate user). The User must operate biometric features as one factor among several and must always provide a manual / non-biometric alternative. VYROX disclaims liability for any denial of service, mis-identification, billing applied to the wrong member, or privacy claim arising from biometric inaccuracy.

The Service's public-facing TV monitors, kiosk screens, public URLs and shared customer-app links may display table status, member names, photos, rankings, leaderboards, time remaining, no-show counts and similar information. The User is solely responsible for obtaining each individual's consent before such display, and for moderating displayed content to avoid offence, discrimination, defamation or any breach of public-decency standards.

VYROX is a mere conduit for messages, posts, photographs and other content created by Members or Authorised Users through chat / social / tournament features. We do not pre-screen User content and do not endorse it. Content may be inaccurate, misleading, offensive or unlawful. The User accepts all risk of relying on or being exposed to such content.

Messages routed through third-party gateways are subject to those gateways' availability, anti-spam filters, carrier blocking, geo-restrictions and rate limits. Delivery, read-status and click-through rates are not guaranteed. The User is responsible for ensuring lawful sending (consent, opt-out, brand identification) and for the content of every message.

The Service requires a working internet connection and uninterrupted electrical supply. VYROX is not responsible for downtime caused by ISP outage, fibre cut, mobile network congestion, electricity blackout, regional power cut, lightning strike, flood, fire, earthquake, civil unrest, war, terrorism, pandemic, government order, ransomware on third-party infrastructure, cloud-provider outage, DNS failure or any other event beyond VYROX's reasonable control.

Any feature labelled beta / preview / alpha / experimental is offered for testing only, with no warranty, no SLA, no support commitment and no guarantee of continued availability. Use of such features in production is at the User's sole risk.

TO THE FULLEST EXTENT PERMITTED BY MALAYSIAN LAW, IN NO EVENT SHALL VYROX, ITS DIRECTORS, OFFICERS, EMPLOYEES, CONTRACTORS, AGENTS, AFFILIATES, LICENSORS OR SUPPLIERS BE LIABLE FOR ANY:

• indirect, special, incidental, consequential, exemplary or punitive damages;
• loss of profit, revenue, goodwill, members, contracts, anticipated savings or business opportunity;
• fines, penalties or surcharges imposed by LHDN, the Royal Malaysian Customs Department, the Personal Data Protection Commissioner, Bank Negara, the local council, or any other authority;
• loss of data, except where caused by VYROX's wilful misconduct;
• downtime caused by the User's internet, power, hardware, third-party service, or force majeure.

VYROX'S aggregate cumulative liability arising out of or in connection with the Service shall not exceed the total Subscription Fees actually paid by the Client to VYROX in the twelve (12) months preceding the event giving rise to the claim, as more particularly set out in the Terms of Service.

The User (and the Client where applicable) shall indemnify, defend and hold harmless VYROX from any claim brought by an Authorised User, Member, customer, employee, supplier or any third party arising from the User's use, misuse or operation of the Service, including any claim that the User failed to obtain proper PDPA consent, displayed inaccurate information, charged an incorrect amount, denied service unfairly, or breached any law or regulation.

VYROX may, at any time and at its sole discretion, modify, suspend, withdraw or discontinue any feature, integration, report, calculation method or product without liability. VYROX may also update this Disclaimer from time to time; the latest version is the version published on our website. Continued use of the Service after any change constitutes acceptance of the updated Disclaimer.

The Service is operated from Malaysia and is provided to Clients worldwide on the understanding that each Client is solely responsible for compliance with the laws of its own jurisdiction. Without limitation, Clients in Australia, the United Kingdom, the United Arab Emirates, Singapore, Brunei, Indonesia, Thailand, the Philippines, Vietnam, Hong Kong SAR, India, New Zealand, Canada, the European Union and any other jurisdiction must satisfy themselves of compliance with: (i) local data-protection law; (ii) local consumer-protection law; (iii) local telecommunications, cookie and direct-marketing law; (iv) local employment law (in respect of the Client's Authorised Users / employees); (v) local entertainment / venue / liquor / gambling licensing; (vi) local sales-tax / VAT / GST / digital-services-tax registration and remittance; (vii) local accessibility, inclusivity and anti-discrimination requirements; (viii) local biometric and AI-specific regulation; and (ix) local sanctions, anti-bribery and anti-money-laundering rules. VYROX makes no representation that any feature, output or workflow of the Service satisfies any local-law requirement.

Prices, totals, deposits, refunds, points conversions and other monetary values displayed by the Service may be expressed in Malaysian Ringgit (MYR) or in any currency configured by the Client. Conversion rates, settlement timing, intermediary-bank charges, foreign-exchange spreads, and counter-party-bank fees are determined by the Client's payment gateway, acquirer and bank, not by VYROX. The Client is responsible for reconciling the Service's transaction records to the actual amounts received in its bank account, for managing currency-exposure and for any compliance with local foreign-exchange controls (including, where applicable, Bank Negara Malaysia FE Notices, the UAE Central Bank rules, the MAS framework in Singapore, and the FCA framework in the United Kingdom).

Nothing in this Disclaimer is intended to exclude, restrict or modify any non-excludable consumer guarantee, condition, warranty, right or remedy that a User may have under the Malaysian Consumer Protection Act 1999, the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)), the United Kingdom Consumer Rights Act 2015, the Singapore Consumer Protection (Fair Trading) Act, the UAE Federal Law No. 15 of 2020 on Consumer Protection, or any equivalent statute of any other jurisdiction whose mandatory rules apply. Where a disclaimer or limitation in this document would otherwise breach such a non-excludable provision, that disclaimer or limitation applies only to the maximum extent the law permits and the Company's liability is limited to the minimum permitted by that law (which, for B2B supplies under the Australian Consumer Law section 64A, the Company elects, where allowed, to be the cost of re-supply or replacement of the affected Service).

To the maximum extent permitted by law, every claim or dispute arising out of or relating to this Disclaimer, the Service or any of VYROX's acts or omissions shall be brought solely in the User's individual capacity and not as a plaintiff or class member in any purported class, collective, consolidated, multi-claimant or representative proceeding. Where mandatory law in the User's jurisdiction prohibits such waiver, this clause is severable and the remainder of this Disclaimer remains in force.

Where Authorised Users, Members or other end-users post messages, photos, comments, reviews, ranking entries, chat content, tournament submissions or any other material (collectively, "User-Generated Content" or "UGC") through the Service, VYROX acts as a passive intermediary / hosting provider. To the maximum extent permitted by law, VYROX claims the protection of the safe-harbour, mere-conduit, caching and hosting provisions of, where applicable:

• the Malaysian Communications and Multimedia Act 1998 (in particular sections 3, 211 and 233 read with the Content Code) and the Defamation Act 1957;
• the Singapore Broadcasting Act, the Protection from Online Falsehoods and Manipulation Act 2019 (POFMA), and the Singapore Defamation Act;
• the United Kingdom Defamation Act 2013 (s.5), the Electronic Commerce (EC Directive) Regulations 2002 (regs. 17-19), and the Online Safety Act 2023;
• the European Union Digital Services Act (Regulation (EU) 2022/2065) intermediary-liability provisions;
• the Australian Online Safety Act 2021 (Cth) and the Defamation Acts of the Australian States and Territories (including the 2021 stage-1 amendments);
• the United Arab Emirates Federal Decree-Law No. 34 of 2021 on Combatting Rumours and Cybercrimes;
• the United States Communications Decency Act, 47 U.S.C. § 230, and the DMCA, 17 U.S.C. § 512 (where US-hosted infrastructure is used);
• any equivalent intermediary-liability statute in any jurisdiction whose law is invoked.

VYROX does not pre-screen UGC, does not endorse it, and is not the speaker or publisher of any UGC. VYROX may, but is not obliged to, remove UGC that it reasonably believes to be unlawful, infringing, defamatory, harassing, threatening, obscene, deceptive, or in breach of the Terms of Service. Any decision to remove or retain UGC is taken without prejudice and does not constitute editorial endorsement.

Notice-and-takedown. Anyone who believes UGC infringes their rights may submit a notice to enquiry@vyrox.com identifying (i) the specific UGC, (ii) the legal basis (copyright, trademark, defamation, privacy, etc.), (iii) the complainant's identity and contact, and (iv) a sworn statement that the complaint is made in good faith. VYROX shall investigate in good faith but reserves the right to require court order or formal regulator request for borderline matters.

Unless a separate, signed Service Level Agreement (SLA) is in force between the Company and a specific Client, the Company commits to no uptime target, no availability percentage, no response-time, no resolution-time, no support window, and no service credit. Any service-credit, refund, abatement or compensation claim made on the basis of an alleged service-quality shortfall, in the absence of a signed SLA, shall be without legal foundation.

Although the Company maintains routine encrypted backups for disaster recovery, the User remains primarily responsible for retaining its own copies of business-critical data (printed receipts, exported reports, e-invoice submissions, member registries, financial-reporting exports) at all times. The Company shall not be liable for any data loss caused by User error, third-party-cloud outage, ransomware attack on infrastructure outside the Company's perimeter, force-majeure event, account closure, or non-payment-driven suspension. Routine backups are intended for Company-side recovery and are not a User-side back-up service.

The Service may be deployed in jurisdictions whose laws or commercial practice incorporate Sharia or other religious-law principles, including parts of the United Arab Emirates, Saudi Arabia, Brunei, certain Malaysian state-level enactments and certain Indonesian provinces. The Company makes no representation or warranty, express or implied, that any feature, payment flow, points/loyalty mechanic, advertising display, deposit / refund mechanism, or interaction with the Service is Sharia-compliant, halal-certified, riba-free, or otherwise compatible with any religious-law requirement. The Client is solely responsible for verifying religious-law compatibility prior to deployment.

Save where this Disclaimer expressly says otherwise, no person who is not a party to this Disclaimer (including any Authorised User, Member, customer, employee, supplier or affiliate) shall have any right under the United Kingdom Contracts (Rights of Third Parties) Act 1999, the Singapore Contracts (Rights of Third Parties) Act 2001, or any equivalent statute, to enforce any term of this Disclaimer.

VYROX is a software vendor, not an insurer. Any insurance covering the Client's venue, employees, customers, equipment, money, business interruption, cyber-incident, or third-party claims must be procured by the Client at its own cost. Where the Service is used in the issuance of e-invoices, processing of payments, control of physical hardware (lighting, IoT, printers), or storage of sensitive Personal Data, the Client is strongly recommended (but not contractually required by VYROX) to maintain appropriate cyber-liability and professional-indemnity cover.

The Service does not, by default, accept cryptocurrency, stablecoins or other digital assets as payment. Where any feature, integration or extension exposes crypto / digital-asset functionality (including any tokenised loyalty system the Client may build on the Service), VYROX makes no warranty as to value, redeemability, regulatory classification, AML/CFT compliance, or tax treatment of such tokens. The Client is solely responsible for compliance with the licensing regimes of the Securities Commission Malaysia, the Monetary Authority of Singapore (Payment Services Act 2019), the UK Financial Conduct Authority, the UAE Securities & Commodities Authority (and DFSA / FSRA where applicable in DIFC / ADGM), the Australian Securities & Investments Commission, and any other relevant regulator.

Pricing recommendations, demand-forecasting outputs, dynamic-pricing rules and similar features assist the Client only and are not pricing instructions. The Client is solely responsible for ensuring that its own pricing decisions comply with applicable competition / anti-trust law (including the Malaysia Competition Act 2010, the Singapore Competition Act 2004, the UK Competition Act 1998 and the Enterprise Act 2002, the Australian Competition and Consumer Act 2010 (Cth), and the UAE Federal Law No. 4 of 2012). VYROX makes no representation as to the competition-law impact of any pricing strategy implemented through the Service.

This Disclaimer is governed by the laws of Malaysia. Any dispute shall be subject to the exclusive jurisdiction of the courts of Kuala Lumpur, Malaysia.

For questions about this Disclaimer, contact us at enquiry@vyrox.com.