Member End User Licence Agreement

This End User Licence Agreement ("Agreement") is between you, the member using the Snooker King app ("App"), and VYROX INTERNATIONAL SDN BHD ("we", "us"). The App lets members of participating clubs and centres view their membership, bookings, Coin and credit, vouchers and chat with other members and with the centre.

By creating an account, signing in or using the App, you agree to this Agreement. If you do not agree, do not use the App.

The App is licensed to you, not sold. We grant you a personal, non-exclusive, non-transferable, revocable licence to use the App on devices you own or control, for your own non-commercial use, under this Agreement and the usage rules of the store you downloaded it from.

We have zero tolerance for objectionable content and abusive users. You must not post, send, upload or share any of the following, in chat, in your profile, in vouchers, in images or anywhere else in the App:

• Harassment, bullying, intimidation or stalking of any person.
• Hate speech, or content that attacks or demeans people because of race, ethnicity, religion, nationality, gender, sexual orientation, disability, age or any similar characteristic.
• Sexual, pornographic or sexually suggestive content, and any content that sexualises minors.
• Threats of violence, or content that promotes or glorifies violence, self-harm or terrorism.
• Spam, scams, chain messages, unsolicited advertising or phishing.
• Illegal content, or content that promotes illegal activity, including illegal gambling, drugs or weapons.
• Content that impersonates another person or the centre, or shares someone else's personal information without their consent.
• Content that infringes someone else's copyright, trademark or other rights.

You are responsible for everything you post or send. Abusive behaviour toward other members or centre staff, inside or outside chat, is not allowed.

You can protect yourself and others directly in the App:

• Report: press and hold a message in chat (or open the chat menu) and choose Report to flag the content and the user who posted it.
• Block: choose Block User to stop seeing that person's messages. You can review and unblock people at any time under Settings > Blocked Users.
• Bug Report: you can also send a report through the bug report feature in the App, including for content outside chat.
• Email: you can also report anything to enquiry@vyrox.com. Please include the user's name, the centre and what happened.

We review every report within 24 hours. When content breaks this Agreement, we:

• Remove the offending content.
• Suspend or permanently ban the user who posted it, depending on how serious it is.
• Report illegal content to the authorities where the law requires it or where someone may be at risk.

We may also remove content and act on accounts without a report when we become aware of a breach.

If you break this Agreement, we may, at our discretion and without notice, remove your content, restrict features such as chat, suspend your account, or remove your account permanently. A banned user must not create a new account.

Removal of your App account does not cancel what you owe to, or are owed by, your centre (for example an unpaid bill or remaining membership). Those matters stay between you and the centre.

You can delete your account at any time in the App: Settings > Delete Account. You can also ask us by email at enquiry@vyrox.com.

When you delete your account, your personal data is removed from the App, including your profile, login details and chat content linked to you. We only keep what the law requires us or your centre to keep, such as sales and tax records (receipts and invoices), and only for as long as required. See our Privacy Policy for details.

The App has no in-app purchases. Memberships, Coin and any other paid items are bought and paid for at the centre, directly with the centre. The App only shows your balance, membership and history.

Prices, refunds and the rules for using Coin, credit and memberships are set by each centre. Please raise any payment question with your centre first.

You keep ownership of what you post. You give us permission to store, display and transmit it only as needed to run the App. We do not sell your content.

You must not copy, modify, reverse engineer or resell the App, interfere with its security, or use it to collect other members' information.

This Agreement is between you and us only, not Apple Inc. or Google LLC. We, not Apple or Google, are responsible for the App and its content, maintenance, support and any claims about it. Apple and its subsidiaries are third-party beneficiaries of this Agreement and may enforce it against you. You confirm you are not in a country under a government embargo or on a government list of prohibited or restricted parties.

The App is provided "as is". To the extent the law allows, we are not liable for content posted by other users, or for indirect or consequential loss. Nothing in this Agreement limits rights you have under Malaysian consumer law that cannot be excluded. Our general Disclaimer also applies.

We may update this Agreement. The version and date at the top show the latest one, and we will tell you in the App about important changes. Continuing to use the App after a change means you accept it.

This Agreement is governed by the laws of Malaysia, and disputes go to the courts of Kuala Lumpur, Malaysia.

For reports, questions, or to delete your account by email, contact us at enquiry@vyrox.com.

VYROX INTERNATIONAL SDN BHD, A-16-05, The Vertical Business Suite Tower A, Jalan Kerinchi, Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan KL, Malaysia.