What exactly is Snooker King and what problems does it solve?Snooker King到底是什么，能解决什么问题？Apakah sebenarnya Snooker King dan masalah apa yang diselesaikannya?
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Snooker King is a cloud-native, end-to-end platform with 700+ features built specifically for snooker centers, pool lounges and billiard halls. It replaces manual stopwatches, scattered spreadsheets and disjointed tools with one joined-up system covering table management, dynamic pricing, POS, membership loyalty, IoT lighting, mobile app, LHDN e-invoicing and real-time analytics. It is in production at 500+ venues across 23 countries.Snooker King 是一个云原生、端到端的管理平台，拥有 700+ 项功能，专门面向桌球中心、台球休闲店与撞球厅。它把人工计时器、零散表格与各自为政的工具，整合为一套完整系统：桌台管理、动态定价、POS、会员忠诚度、IoT 灯控、手机 App、LHDN 电子发票与实时分析尽在其中。目前已在 23 个国家、500+ 家场馆稳定运行。Snooker King adalah platform awan kesemua-di dalam-sebuah bersama 700+ fungsi yang dibangunkan khas bagi pusat snuker, lounge pool, dan dewan biliard. Ia menggantikan akaun bil manual, hamparan berselerak, dan alat terputus bersama sebuah platform bersepadu meliputi pentadbiran meja, kadar harga dinamik, POS, kesetiaan keahlian, lampu IoT, aplikasi mudah alih, e-invois LHDN, dan analitik masa sebenar. Digunakan oleh 500+ pusat di 23 negara.
How does it help during peak hours when my staff is overwhelmed?在高峰时段员工忙不过来时，它如何帮助？Macam mana ia membantu semasa waktu puncak bila-bila masa staf saya terlalu sibuk?
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A colour-coded board shows every table's status at a glance. Live timers kill the need to track time on paper. One-tap checkout shrinks turnaround. In-session F&B ordering removes the back-and-forth to the counter. Members can self-checkout from the mobile app, taking pressure off the queue. Dynamic pricing handles rate shifts on its own so revenue stays maxed out without staff thinking about it.彩色看板让每张桌的状态一眼看清。实时计时器免去手写记时。一键结账压缩翻台时间。会话内点餐免去员工来回跑柜台。会员透过手机 App 自助结账，柜台排队压力骤减。动态定价自行调价，员工不必费神也能保住营收上限。Dashboard berkod warna menunjukkan status tiap-tiap meja secara sekilas. Pemasa secara langsung menghapuskan pengesanan manual. Daftar log keluar pantas mempercepatkan giliran. Order F&B di dalam sesi permainan bermaksud tiada perjalanan berasingan. Layan diri ahli menerusi aplikasi mengurangkan barisan kaunter. Kadar harga dinamik secara automatik menyesuaikan kadar.
How does dynamic pricing work and will it confuse my customers?动态定价怎么跑？会不会把客人弄糊涂？Macam mana kadar harga dinamik berfungsi dan adakah ia akan mengelirukan pengguna saya?
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The pricing engine resolves the right rate from time of day, day of week, holidays and table type. The current rate is always shown openly to customers. You configure the rules once - morning off-peak, evening peak, weekend premium, holiday specials - and the system runs them on autopilot. Revenue is squeezed out without anyone having to touch the rate card.费率引擎会按时段、星期、节假日与桌台类型自动套用对应价格，当前费率始终透明显示给客人。规则只需配置一次 - 上午闲时、傍晚旺时、周末加价、假日特价 - 系统自动执行，员工再不用对照费率表。营收悄悄拉满，价目表无人需要再翻动。Algoritma berpintar secara automatik memilih kadar berdasarkan masa, harian, cuti, dan kategori meja. Pengguna melihat kadar semasa secara telus. Anda sendiri tetapkan peraturan sekali sahaja dan platform menguruskan segalanya. Ia memaksimumkan pendapatan tiada perubahan kadar manual.
What's the difference between Count-Up and Count-Down billing?正计时与倒计时计费的差异在哪？Apakah perbezaan antara akaun bil Naik dan akaun bil Menurun?
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Count-Up runs the meter while a session is open and bills at the end based on time used. Count-Down sells a fixed time package that the customer prepays for. Both flows fully support F&B orders, split billing, member discounts and every payment method - and you can run both side by side for different customers.正计时模式：开台开始走表，散场时依实际用时出账。倒计时模式：客人预付一段固定时长的套餐。两种流程都完整覆盖 F&B 点单、账单分摊、会员折扣以及所有付款方式 - 不同客人可同时跑两种模式。Akaun bil Naik: akaun bil berdasarkan jam di mana pengguna bayar di akhir berdasarkan masa bermain. Akaun bil Menurun: akaun bil berdasarkan pakej promosi di mana pengguna prabayar bagi jangka masa tetap. Kedua-dua mod operasi menyokong order F&B, akaun bil pecah, potongan diskaun ahli, dan kesemua kaedah bayaran.
Is it fully compliant with LHDN e-invoicing requirements?是否完整满足 LHDN 电子发票合规要求？Adakah ia patuh sepenuhnya pada keperluan e-invois LHDN?
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Yes - fully compliant, with 20 dedicated tax features: Malaysia LHDN e-invoice standard, MyInvois integration, configurable SST rates, service charge automation, 45 LHDN item classification codes, credit/debit notes, B2C consolidation, and complete tax-info capture for individuals, businesses and foreign buyers.是 - 完整合规，并附带 20 项专属税务功能：马来西亚 LHDN 电子发票规范、MyInvois API 对接、可配置 SST 税率、服务费自动计算、45 个 LHDN 商品分类代码、贷项与借项通知单、B2C 合并出账，以及个人、企业、海外买家的全套税务字段录入。Ya, mematuhi sepenuhnya bersama 20 fungsi cukai SST: piawaian e-invois LHDN Malaysia, integrasi MyInvois, kadar SST boleh ditetapkan, automasi sepenuhnya bayaran caj perkhidmatan, 45 kod ID klasifikasi barangan LHDN, nota kredit baki kredit/debit, penyatuan B2C, dan penyimpanan maklumat cukai SST pengguna lengkap.
How does the membership system build customer loyalty?会员体系如何把客人留下来？Macam mana platform keahlian membangunkan kesetiaan pengguna?
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32+ features sitting on four pillars: (1) digital wallet credits with bonus top-ups that keep money inside your ecosystem, (2) reward points earned on every transaction and redeemable for cash value, (3) tiered auto-discounts from 5% to 25% that give customers a reason to climb the ladder, and (4) a token system for special promotions. Members also get a self-service mobile app, creating a sticky experience competitors struggle to match.32+ 项功能围绕四大基石构建：(1) 数字钱包储值含充值赠金，把现金锁进您的生态；(2) 每笔消费累积可折现的奖励积分；(3) 5% 至 25% 的等级自动折扣，鼓励客人持续晋级；(4) 面向特殊推广的代币玩法。配上会员自助 App，黏性体验对手很难追上。32+ fungsi dibangunkan atas 4 tiang: (1) Kredit baki kredit dompet digital bersama tambah nilai harga bonus, (2) Mata ganjaran pada tiap-tiap urus niaga bersama tukar ganti tunai, (3) Potongan diskaun auto- bertingkat daripada 5% hingga 25%, (4) Platform token bagi promosi khas. Ahli juga mendapat aplikasi mudah alih bagi layan diri.
How does the advance table booking system work?提前预订桌台的流程是怎样的？Macam mana platform reservasi meja awal berfungsi?
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Staff create bookings on a visual calendar grid that shows every table and time slot at once. Each slot is colour-coded for available, booked or unavailable. Availability rules can be tuned per day type (weekday, weekend, specific dates) with per-table-type overrides. When the customer walks in, one click checks them in and the system shows the proforma with member discounts and tax already applied. Bookings that sail past their start time without a check-in are auto-tagged as no-show, and each member's no-show history is recorded for accountability.员工在可视化日历网格上录入订单，每张桌、每段时间一眼尽收 - 单元格按颜色标示可用、已订、不可用三种状态。可用性规则可依日期类型（工作日、周末、特定日期）调整，并支持按桌型覆盖。客人到店时一键签到，系统当即列出含会员折扣与税费的形式账单。错过开始时间未到的预订自动归为爽约，会员爽约履历全程留底以备追责。Staf membuat reservasi menerusi grid kalendar visual yang menunjukkan kesemua meja dan slot masa. Tiap-tiap slot berkod warna (tersedia, ditempah, tidak tersedia). Peraturan ketersediaan boleh ditetapkan berdasarkan kategori harian (harian kerja, hujung minggu, harian tertentu) bersama tetapan tiap-tiap kategori meja. Bila-bila masa pengguna tiba, staf mendaftar masuk bersama sebuah klik, platform menunjukkan jumlah proforma bersama potongan diskaun ahli dan cukai SST. Reservasi yang melepasi masa mula tiada daftar masuk ditandai sebagai tidak hadir secara automatik. Rekod sejarah ketidakhadiran ahli dijejaki bagi akauntabiliti.
How does smart lighting actually save electricity?智能灯控真的能省下电费吗？Macam mana lampu berpintar sebenarnya menjimatkan elektrik?
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The VYROX IoT integration flips a table's lights on the moment a session starts and off the moment it ends. No more forgotten lights burning power overnight or between bookings. Venues report around 10% monthly electricity savings. As a bonus, it makes off-the-books free games near impossible - the lights won't come on without a registered session.VYROX IoT 联动开台即点亮、收台即熄灯 - 再没人会忘记关灯导致电力整宿空烧或在两单之间浪费。场馆反馈每月可省 10% 左右电费。附带的好处是"账外免费球"几乎不可能 - 没有登记的会话，灯就不会亮。Integrasi VYROX IoT secara automatik menghidupkan lampu meja bila-bila masa sesi permainan bermula dan memadamkannya bila-bila masa habis. Tiada lagi lampu terlupa yang membakar elektrik semalaman. Pusat melaporkan ~10% penjimatan elektrik bulanan. Ia juga menghalang sesi permainan main percuma tiada izin.
How does it prevent staff fraud and unauthorized discounts?如何防范员工舞弊与未经授权的私下折扣？Macam mana ia mencegah penipuan staf dan potongan diskaun tiada izin?
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Seven layers of protection: (1) every session writes an invoice - no untracked games, (2) discounts are system-driven through membership tiers and coupons, (3) manager approval is required for overrides, (4) IoT lighting refuses to turn on without a session, (5) every action lands in a complete audit log, (6) per-employee sales tracking, (7) login history monitoring.七层堵漏：(1) 每场对局都开发票，没有未记录的球局；(2) 折扣经由会员等级与优惠券系统化派发；(3) 任何例外操作必须走经理审批；(4) IoT 灯控做到没会话就没灯；(5) 所有操作进入完整审计日志；(6) 销售数据按员工独立追踪；(7) 登录履历持续监控。7 lapisan perlindungan: (1) Tiap-tiap sesi permainan mencipta invois, tiada sesi permainan main tidak direkod, (2) Potongan diskaun dikawal platform menerusi peringkat keahlian dan voucher kupon, (3) Kelulusan pentadbir dikehendaki bagi penggantian, (4) Pencahayaan IoT bermaksud tiada lampu tiada sesi permainan, (5) Log rekod audit lengkap, (6) Pengesanan jualan tiap-tiap pekerja, (7) Pemantauan rekod sejarah log masuk.
Can I manage multiple centers from one account?能用单一账号管理多家门店吗？Mampukah saya mengurus berbagai pusat daripada sebuah akaun?
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Yes. Snooker King uses a 3-tier hierarchy: Clients (franchise owners) > Organisations (brands) > Centers (individual outlets). Memberships are shared across locations, reports roll up centrally, currency/timezone/tax can be tuned per center, and staff can be slotted across multiple centers. Tailor-made for franchise operators.可以。Snooker King 采用三级层级：Client（加盟主体）> Organization（品牌）> Center（具体门店）。会员资料跨门店共享、报表集中汇总，货币、时区、税则均可逐店设置，员工也能跨多家门店分配 - 完全为连锁运营量身打造。Ya. Hierarki 3 peringkat: Pengguna (tuan punya francais) > Organisasi (jenama) > Pusat (cawangan). Keanggotaan dikongsi merangkumi lokasi, laporan terperinci berpusat, tetapan tiap-tiap pusat bagi mata wang/zon masa/cukai SST, dan staf boleh ditugaskan ke berbagai pusat. Sesuai bagi operasi francais.
What currencies and languages are supported?支持的货币与语言有哪些？Apakah mata wang dan bahasa yang disokong?
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150+ ISO 4217 currencies are bundled in (full coverage - MYR, SGD, USD, EUR, GBP, JPY, AUD, CNY, IDR, THB, PHP, VND, INR, AED, SAR, ZAR, KRW, HKD, TWD, NZD and 130+ more) with per-currency symbol, decimals, thousands separator and rounding precision. The phone country picker covers 200+ nations (full ITU dialing-code coverage). 10 ASEAN countries are pre-loaded for the LHDN e-invoice buyer dropdown (MY, SG, TH, ID, VN, PH, BN, MM, KH, LA). The UI ships in 3 languages (English, Bahasa Malaysia, Chinese), with 27+ timezones, 5 date formats, 12/24 hour clock options and 10 rounding precision settings (Malaysian 5-sen rounding included).系统内置 150+ 种 ISO 4217 货币（完整覆盖：MYR、SGD、USD、EUR、GBP、JPY、AUD、CNY、IDR、THB、PHP、VND、INR、AED、SAR、ZAR、KRW、HKD、TWD、NZD 及另外 130+ 种），每种货币可单独配置符号、小数位数、千分位分隔符与舍入精度。电话区号选择器覆盖 200+ 国家（完整 ITU 拨号代码体系）。LHDN 电子发票买家下拉预载 10 个东盟国家（MY、SG、TH、ID、VN、PH、BN、MM、KH、LA）。界面提供 3 种语言（英语、马来语、中文），支持 27+ 时区、5 种日期格式、12/24 小时制切换，以及 10 档舍入精度设置（包含马来西亚 5 仙舍入）。150+ mata wang ISO 4217 (liputan sepenuhnya termasuk MYR, SGD, USD, EUR, GBP, JPY, AUD, CNY, IDR, THB, PHP, VND, INR, AED, SAR, ZAR, KRW, HKD, TWD, NZD dan 130+ lagi) bersama simbol, perpuluhan, pemisah ribuan dan ketepatan pembundaran tiap-tiap mata wang. 200+ negara di dalam pemilih kod ID telefon terbina di dalam (liputan kod ID dail ITU sepenuhnya). 10 negara ASEAN pra-dimuat bagi e-invois LHDN (MY, SG, TH, ID, VN, PH, BN, MM, KH, LA). 3 bahasa UI: Inggeris, Bahasa Malaysia, Cina. 27+ zon masa. 5 format tarikh. Opsyen jam 12/24 jam. 10 tetapan ketepatan pembundaran (termasuk pembundaran 5 sen Malaysia).
How do I get started with Snooker King?怎么启动 Snooker King 的部署流程？Macam mana saya memulakan bersama Snooker King?
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Six steps: (1) book a free demo over WhatsApp or phone, (2) we walk your center to understand the specifics, (3) you receive a tailor-made proposal, (4) we handle the on-site install including IoT hardware, (5) we run hands-on staff training, (6) you go live, backed by a 30-day money-back guarantee. Zero risk on your side.六步走：(1) WhatsApp 或电话预约一次免费演示；(2) 我们实地走访场馆，吃透具体需求；(3) 您拿到量身定制的方案书；(4) 我们上门完成包含 IoT 硬件的部署；(5) 员工接受现场实操培训；(6) 系统上线运行，附 30 天全款退款保证。您这一侧零风险。6 langkah mudah: (1) Tempah demo percuma menerusi WhatsApp ataupun telefon, (2) Pihak kami menilai keperluan khusus pusat anda sendiri, (3) Anda sendiri terima cadangan boleh ubah suai, (4) Pemasangan profesional termasuk perkakasan IoT, (5) Latihan staf komprehensif, (6) Mula beroperasi bersama jaminan wang dikembalikan 30 harian. Tiada risiko.
Does the system support face recognition?系统是否支持人脸识别？Adakah platform menyokong pengecaman wajah muka?
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Yes. Members enrol their face via webcam during sign-up. At the counter, staff point the camera at the customer to identify them on the spot - membership discounts auto-apply and the credit balance loads, no manual search required. Privacy controls are built in from the start.支持。会员注册时可透过摄像头采集面部数据。柜台只需把摄像头对准客人，会员身份当即识别 - 折扣自动套用、积分余额随即加载，免去手动搜索。隐私控制从设计之初就已就位。Ya. Ahli boleh mendaftarkan wajah muka pengguna mereka menerusi kamera web semasa pendaftaran. Di kaunter, staf boleh menggunakan kamera bagi mengenal pasti ahli serta-merta, auto-gunakan potongan diskaun keahlian pengguna mereka, dan muatkan baki kredit kredit baki kredit pengguna mereka, tiada carian manual. Kawalan privasi terbina di dalam.
How does the RFID card system work?RFID 卡片系统的运作机制是怎样的？Macam mana platform kad ahli RFID berfungsi?
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Bind RFID cards to members and pair them with a counter-side RFID reader. A member taps their card to start a table session at their member rates, and taps again to check out - discounts apply and their balance loads automatically. It runs alongside face recognition and QR codes as an alternative way to identify a member.将 RFID 卡片绑定到会员档案，柜台搭配 RFID 读卡器使用。会员一刷卡即开台（自动按会员价开始走表），离场再刷一次即结账（折扣自动应用、余额自动加载）。它与人脸识别、QR 码并列，作为另一种会员识别途径。Daftarkan kad ahli RFID kepada ahli, kemudian gunakan pembaca RFID di kaunter. Ahli ketuk kad ahli pengguna mereka bagi daftar masuk di meja (auto-mulakan sesi permainan bersama kadar ahli pengguna mereka), dan ketuk sekali lagi bagi daftar keluar (auto-gunakan potongan diskaun dan muatkan baki kredit pengguna mereka). Ia berfungsi bersama pengecaman wajah muka dan kod ID QR sebagai kaedah pengenalpastian alternatif.
Can I customize the look and feel of the software?软件外观可以自定义吗？Mampukah saya menyesuaikan rupa dan rasa perisian?
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Yes. There are multiple theme options with custom accent colours, dark and light modes, and full center branding. Your center's logo, name and contact details flow through to every invoice, transaction slip and the customer ordering app. In a multi-location setup, each center can wear its own brand.可以。提供多套主题方案，强调色可自定义、支持深浅两种模式、并附完整的中心品牌化。门店的标志、名称与联系方式会贯通呈现于每一张发票、交易单和客人点餐 App。多门店架构下，每家中心可单独披上自己的品牌外衣。Ya. Berbagai opsyen tema bersama warna aksen boleh disesuaikan, mod operasi gelap dan cerah, serta penjenamaan pusat. Logo, nama label dan butiran hubungan pusat anda sendiri muncul pada kesemua invois, resit dan aplikasi order pengguna. Tiap-tiap pusat di dalam persediaan berbagai lokasi boleh mempunyai penjenamaan sendiri.
Do you have a customer-facing mobile app?是否有面向客人的手机 App？Adakah anda sendiri mempunyai aplikasi mudah alih bagi pengguna?
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Yes, in two flavours. (1) A native iOS and Android mobile app where members can view balances, transaction history, available coupons and center announcements. (2) A browser-based web app that runs on any phone with no install - members reach it by scanning their QR code at the center. Both stay in sync with the management system in real time.有，提供两种形态。(1) 原生 iOS 与 Android 手机 App，会员可在其中查看余额、交易历史、可领取的优惠券与门店公告。(2) 基于浏览器的网页版应用，任何手机皆可即开即用，会员在中心扫描 QR 码即可进入。两者都与后台管理系统实时双向同步。Ya, dua opsyen. (1) Aplikasi mudah alih iOS dan Android asli di mana ahli boleh melihat baki kredit, rekod urus niaga, voucher tersedia, dan pengumuman pusat. (2) Aplikasi web berasaskan pelayar yang berfungsi pada mana-mana telefon tanpa pemasangan, ahli mengaksesnya dengan mengimbas kod QR di pusat. Kedua-duanya disegerakkan masa sebenar dengan platform pentadbiran.
How do campaigns and coupons work?推广活动与优惠券的玩法是怎样的？Macam mana kempen dan voucher kupon berfungsi?
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Spin up campaigns using a drag-and-drop discount rule builder, set start/end dates, minimum spend thresholds and item-level targeting. Bulk-generate unique coupon codes and dial in maximum uses per coupon plus claim limits per member. Members browse and claim coupons inside the mobile app, with coupon state persisting across sessions. Usage analytics surface which campaigns are pulling their weight.用拖放式折扣规则构建器搭建活动，设定起止日期、最低消费门槛与商品级定向。一键批量生成独立优惠码，并细化每张优惠券的最大使用次数与每位会员的领取上限。会员在手机 App 内浏览、领取，优惠券状态跨会话持续保留。使用分析图表会清晰呈现哪些活动真正在拉动业绩。Cipta kempen bersama pembina peraturan potongan diskaun seret dan lepas, tetapkan tarikh mula/habis, peraturan perbelanjaan minimum, dan penyasaran peringkat barangan. Jana pukal kod ID voucher kupon unik, konfigurasikan penggunaan maksimum tiap-tiap voucher kupon dan had limit tuntutan tiap-tiap ahli. Ahli melayari dan menuntut voucher kupon daripada aplikasi mudah alih, dan status voucher kupon kekal merangkumi sesi permainan. Analitik penggunaan sepenuhnya menunjukkan kempen mana yang berprestasi terbaik.
Are there social and community features for members?是否提供面向会员的社交与社区功能？Adakah terdapat fungsi sosial dan komuniti bagi ahli?
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Yes. Members can spin up and join tournaments with skill-level matching (beginner/intermediate/advanced). Social games let members host sessions with configurable player capacity and scheduling. Every game gets its own chat room, on top of a general center-wide room. Unread message counts are tracked, and per-member social game stats are kept. The center can broadcast announcements with priority levels, and staff stay in touch through a WhatsApp-style internal messenger - all reachable from the mobile app and the member portal.提供。会员可发起并加入按技能等级匹配的赛事（初阶/进阶/高阶）。社交对局允许会员自办对战、并自行设定容量与时间。每场对局都有专属聊天室，另有一间通用的中心聊天间，未读消息计数全程追踪。会员的社交对战战绩按个人累计。中心可发布带优先级标签的公告，员工之间通过类 WhatsApp 风格的内部 IM 沟通 - 这一切在手机 App 与会员门户网站均可访问。Ya. Ahli boleh mencipta dan menyertai kejohanan bersama padanan tahap kemahiran (pemula/pertengahan/lanjutan). Sesi permainan main sosial membolehkan ahli menganjurkan sesi permainan bersama kapasiti pemain dan penjadualan yang boleh ditetapkan. Tiap-tiap sesi permainan main mendapat bilik sembangnya sendiri, dan ada juga bilik sembang pusat umum. Kiraan mesej belum dibaca dijejaki. Statistik sesi permainan main sosial dijejaki tiap-tiap ahli. Pusat boleh menyiarkan pengumuman bersama tahap keutamaan, dan staf berkomunikasi menerusi pemesejan pusat gaya WhatsApp, semuanya boleh diakses daripada aplikasi mudah alih dan portal ahli.
What is ticketing mode and how does it speed up table activation?Ticketing 票务模式是什么？为何能让开台更快？Apakah mod operasi tiket dan macam mana ia mempercepatkan pengaktifan meja?
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Ticketing mode is the fastest way to spin up a game. A customer scans a QR code (using the built-in dashboard camera scanner) or swipes an RFID card to instantly start a countup or countdown session on any table - no manual steps. RFID cards can be bound to specific tables, and a time billing mode lets a card tap automatically start the meter. The IoT lighting fires on immediately. Snooker King also supports 7 staff role levels (System Admin, Client, Organization, Manager, Operator, Employee, Member), and a setup wizard walks new centers through onboarding step by step.Ticketing 是最快的开台路径。客人扫一下 QR 码（用控制台内建的摄像头扫描器）或刷一次 RFID 卡，即可在任意桌台立刻发起正计时或倒计时会话，全程零手动。RFID 卡可绑定到固定桌台，时间计费模式下刷卡即触发走表，IoT 灯具瞬时点亮。Snooker King 同时提供 7 种员工角色（System Admin、Client、Organization、Manager、Operator、Employee、Member），并配套引导式向导，新中心分步完成入驻。Mod operasi tiket adalah cara terpantas bagi memulakan sesi permainan main. Pengguna mengimbas kod ID QR (menerusi pengimbas kamera dashboard terbina di dalam) ataupun meleret kad ahli RFID bagi serta-merta memulakan sesi permainan kiraan naik ataupun menurun pada mana-mana meja, tiada langkah manual dikehendaki. Kad ahli RFID boleh diikat ke meja tertentu. Mod operasi akaun bil masa membolehkan ketukan kad ahli mencetuskan pengesanan masa secara automatik. Pencahayaan IoT dihidupkan serta-merta. Platform juga menyokong 7 peringkat peranan staf (Admin Platform, Pengguna, Organisasi, Pentadbir, Operator, Pekerja, Ahli) dan wizard persediaan membimbing pusat baharu menerusi orientasi langkah demi langkah.
Can customers pay using multiple payment methods in one transaction?单笔交易能否使用多种付款方式组合？Mampukah pengguna membayar menggunakan berbagai kaedah bayaran di dalam sebuah urus niaga?
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Absolutely. A guest can pay part in cash, part from their member wallet and part with reward points - all stitched into a single checkout. Partial payments are also fine: collect RM50 now and the remaining balance is tracked automatically. Cash, card, e-wallet, bank transfer, member credits and reward points are all on the table.完全可以。一位客人可以部分付现金、部分从会员钱包扣款、再用奖励积分抵扣 - 全部并入一次结账。也可接收部分付款：现在收 RM50，剩余金额自动追踪。现金、刷卡、电子钱包、银行转账、会员储值与奖励积分都在可选范围内。Tentu sekali. Pengguna boleh membayar sebahagian secara tunai, sebahagian daripada dompet digital ahli pengguna mereka, dan sebahagian menggunakan mata ganjaran, semuanya di dalam sebuah daftar keluar. Anda sendiri juga boleh menerima bayaran separa: ambil RM50 sekarang dan jejak audit baki kredit yang tinggal secara automatik. Platform menyokong tunai, kad ahli, e-dompet digital, pindahan bank, kredit baki kredit ahli, dan mata ganjaran.
Can I bundle a game table with drinks or snacks as a package?我可以把桌台与饮料或小食打包成一个套餐吗？Mampukah saya menggabungkan meja sesi permainan main bersama minuman ataupun snek sebagai pakej promosi?
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Yes. The Combo Bundle feature lets you build packages like "2-hour game + 2 drinks + snacks for RM99". Combos show up in the POS and slot in automatically at checkout - lifting average transaction value and making upselling effortless for staff.可以。Combo Bundle 功能让您打造例如"2 小时桌台 + 2 杯饮料 + 小食 = RM99"的组合套餐。套餐会出现在 POS 列表里，结账时自动应用 - 平均客单价被拉高，员工的搭售工作轻松不费力。Ya. Fungsi Kombo Bundle membolehkan anda sendiri mencipta pakej promosi seperti '2-jam sesi permainan main + 2 minuman + snek bagi RM99'. Kombo muncul di dalam POS dan digunakan secara automatik semasa daftar keluar. Ini meningkatkan nilai harga urus niaga purata anda sendiri dan memudahkan jualan tambahan bagi staf.
What happens if a member books a table and doesn't show up?会员预订了桌台但没到场，怎么处理？Apakah yang akan berlaku jika ahli membuat tempahan meja namun tidak muncul?
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Every no-show is logged against that member's profile. You can pull up the no-show history per member and set your own policy - for example, require a deposit for repeat offenders or limit future bookings. Bookings not checked in by a set cutoff time auto-expire and the table is released.每次爽约都会记入该会员档案。您可调阅会员的爽约履历并自行制定规则 - 例如对屡次爽约者要求预付押金，或限制其后续预订。超过设定截止时间仍未签到的预订自动失效，桌台被即时释放。Tiap-tiap ketidakhadiran direkod terhadap profil ahli. Anda sendiri boleh melihat rekod sejarah ketidakhadiran tiap-tiap ahli dan menetapkan dasar anda sendiri, contohnya, perlukan deposit bagi ketidakhadiran berulang ataupun menyekat reservasi masa hadapan. Reservasi yang tidak didaftarkan daftar masuk pada masa yang ditetapkan habis jangka masa secara automatik dan meja dilepaskan.
How much does Snooker King cost?Snooker King 的费用是多少？Berapakah kos Snooker King?
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Pricing is sized to your center, table count and the modules you actually want. It's a transparent monthly subscription with no hidden fees. Book a free demo and we'll cut a quote tailored to your exact setup. Most centers recover their cost inside the first 90 days through the 35% average revenue lift.收费按您的场馆规模、桌台数量与实际启用的模块定制 - 月费透明、无任何隐性费用。预约免费演示后，我们会基于您的具体配置给出报价。多数场馆在头 90 天内即透过 35% 的平均营收增长把投入回本。Kadar harga disesuaikan bersama saiz pusat anda sendiri, bilangan meja, dan modul yang anda sendiri perlukan. Pihak kami menawarkan langganan bulanan yang telus tiada bayaran tersembunyi. Tempah demo percuma dan pihak kami akan berikan sebut kadar harga boleh ubah suai. Kebanyakan pusat memulihkan kos di dalam 90 harian pertama menerusi peningkatan pendapatan purata 35%.
How long does setup take before we can go live?从开始部署到正式上线大概需要多久？Berapa lama masa persediaan dikehendaki sebelum pihak kami boleh mula beroperasi?
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Most centers are live inside 5 to 10 working days. Our 6-step rollout covers discovery, proposal, on-site install of IoT lighting and printers, staff training and launch support. Larger multi-location franchises with bespoke IoT and custom menus take 2 to 4 weeks. We handle the heavy lifting; you keep running your business.大多数中心 5 至 10 个工作日内即可上线。我们的 6 步路线图覆盖需求摸底、方案输出、IoT 灯光与打印机的现场安装、员工培训以及上线护航。带定制 IoT 与定制菜单的多门店连锁则需要 2 至 4 周。重活我们包办，您专心做生意。Pusat biasa beroperasi di dalam jangka masa 5 hingga 10 harian bekerja. Proses 6 langkah pihak kami merangkumi penilaian keperluan, cadangan, pemasangan profesional lampu IoT dan pencetak, latihan staf, dan sokongan pelancaran. Francais berbagai lokasi yang lebih besar mengambil 2 hingga 4 minggu.
What hardware do I need to get started?起步阶段需要哪些硬件？Apakah perkakasan yang saya perlukan bagi bermula?
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Bare minimum: one computer or tablet with a modern browser and internet. Recommended add-ons: an 80mm thermal printer for invoices and kitchen tickets, an RFID card reader for tap-to-check-in, a webcam for face recognition, and VYROX IoT relay devices for automatic table lighting. We supply, install and configure everything - no in-house IT team required.最低门槛：一台带现代浏览器与互联网连接的电脑或平板。建议加配：80mm 热敏打印机用于发票和厨房票据、RFID 读卡器实现刷卡签到、网络摄像头支撑人脸识别，以及 VYROX IoT 继电器设备实现自动桌台灯控。我们承担所有供货、安装与配置 - 您无需自有 IT 团队。Minimum: sebuah komputer ataupun tablet bersama pelayar moden dan internet. Tambahan disyorkan: pencetak terma 80mm bagi invois dan tiket dapur, pembaca kad ahli RFID, kamera web bagi pengecaman wajah muka, dan peranti relay IoT VYROX bagi kawalan lampu meja secara auto-. Pihak kami bekalkan, pasang, dan tetapan konfigurasi semuanya.
Where is my business data stored and is it secure?业务数据存放在哪里？安全性如何？Di mana rekod data perniagaan saya direkod dan adakah ia selamat?
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Your data sits in a hardened cloud with HTTPS encryption, automated nightly backups, per-center role-based access and form-level security. Once LHDN validates an invoice it's locked against editing to meet compliance. Every void, refund, edit and payment-method change is recorded with user, timestamp and before/after values - you always have a complete audit trail to fall back on.您的数据托管在加固云端：HTTPS 加密、每晚自动备份、按中心做的角色权限隔离、表单级防篡改保护。一旦 LHDN 校验通过，发票即被锁定不可再编辑以满足合规。每一次作废、退款、修改和付款方式调整都会记录用户、时间戳与前后值 - 完整审计轨迹随时可查。Rekod data anda sendiri direkod di dalam awan yang selamat bersama enkripsi HTTPS, sandaran secara auto- tiap-tiap malam, akses berdasarkan peranan tiap-tiap pusat, dan perlindungan keselamatan borang. Invois yang dikuatkuasakan LHDN dikunci daripada penyuntingan. Tiap-tiap void, bayar balik, edit direkodkan bersama pengguna dan cap masa.
Can I migrate from my existing snooker software?我能从现行桌球软件迁移过来吗？Mampukah saya berpindah daripada perisian snuker sedia ada?
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Yes. We import members, wallet balances, table layouts, menu items and historical sales from most common systems. You hand us an export (CSV, Excel) or we connect straight into your old database. From day one your team keeps the member list, wallet balances and report history intact - no customer or revenue data is lost.可以。我们能从市面常见系统中导入会员、钱包余额、桌台布局、菜单项目以及历史销售。您交付一份导出文件（CSV、Excel），或我们直接对接您的旧数据库。上线首日，团队即可继续使用完整的会员名单、钱包余额与报表履历 - 客户与营收数据零遗失。Ya. Pihak kami import ahli, baki kredit, susun atur meja, barangan menu, dan jualan rekod sejarah daripada kebanyakan platform biasa. Anda sendiri berikan eksport (CSV, Excel) ataupun pihak kami sambung terus ke pangkalan rekod data lama anda sendiri. Harian pertama, pasukan anda sendiri mengekalkan senarai ahli dan baki kredit dompet digital.
Is there a free trial or money-back guarantee?有提供免费试用或退款保障吗？Adakah terdapat percubaan percuma ataupun jaminan wang dikembalikan?
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Yes. Kick off with a free live demo - no credit card needed. Once you go live, our 30-day money-back guarantee has your back. If Snooker King isn't the right fit, we refund your subscription. The track record speaks for itself: 98% of centers stay with us for the long haul.有。从一次免费实时演示开始 - 不需要信用卡。正式上线后，30 天退款保证为您兜底：若 Snooker King 与您的场馆并不合拍，我们退还订阅费。业绩说话：98% 的中心长期留下来。Ya. Mulakan bersama demo secara langsung percuma, tiada kad ahli kredit baki kredit. Bila-bila masa anda sendiri beroperasi, anda sendiri dilindungi oleh jaminan wang dikembalikan 30 harian pihak kami. Rekod prestasi pihak kami: 98% pusat kekal bersama pihak kami jangka panjang.
Am I locked into a long-term contract?是否会被长期合约锁住？Adakah saya terikat bersama kontrak jangka panjang?
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No lock-in at all. Monthly and annual plans are available, and you can downgrade or cancel any time. If you decide to leave, you get a full export of your members, invoices and transaction data - your data is always yours.完全不绑定。月费与年费方案均可选，随时降级或取消。即便您选择离开，会员、发票与交易数据会以完整导出的形式交还给您 - 数据始终归属于您。Tiada ikatan. Pelan bulanan dan tahunan tersedia, dan anda sendiri boleh menurun taraf ataupun batal bila-bila masa. Jika anda sendiri pergi, anda sendiri menerima eksport sepenuhnya rekod data anda sendiri, anda sendiri sentiasa memiliki rekod data anda sendiri.
What kind of support do I get after we go live?上线之后我能获得哪些后续支持？Apakah kategori sokongan yang saya dapat selepas pihak kami mula beroperasi?
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Round-the-clock WhatsApp support during operating hours, a dedicated account manager for multi-location franchises, remote troubleshooting, on-site visits for hardware issues and free access to every future feature update. Every new release rolls out to every center automatically - no upgrade fees, no version lock-in.营业时段内全天候 WhatsApp 客服、多门店连锁配专属客户经理、远程排障、硬件问题派员上门，并免费享受未来所有功能更新。新版自动推送到每一家门店 - 无升级费、无版本锁定。Sokongan WhatsApp 24/7 waktu operasi, pentadbir akaun khusus bagi francais berbagai lokasi, penyelesaian jarak jauh, lawatan di tapak bagi isu perkakasan, dan akses percuma ke kesemua kemas kini fungsi akan datang.
How do you train my staff?员工培训采取哪种方式？Macam mana anda sendiri melatih staf saya?
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Included with onboarding: on-site sessions covering daily operations, payment checkout, member management, reports and shift handover. Your team rehearses real scenarios until they're comfortable. We back it up with video tutorials, printable quick-reference guides and a WhatsApp shortcut library. Most operators are fully on top of it within 2 to 3 shifts.入驻流程已自带：现场培训涵盖日常运营、收银结账、会员管理、报表与交班。员工会在真实场景下反复演练，直到上手为止。另附视频教程、可打印的速查指南，以及 WhatsApp 快捷指令库。多数员工在 2 至 3 个班次内已经能独立把控。Disertakan: sesi permainan latihan di tapak merangkumi operasi harian, daftar keluar bayaran, pentadbiran ahli, laporan terperinci, dan serah syif. Staf anda sendiri berlatih pada senario sebenar sehingga yakin. Plus tutorial video, panduan rujukan pantas boleh cetak, dan pustaka pintasan WhatsApp.
Is face recognition safe and private for my members?面部识别对会员来讲是否安全且保护隐私？Adakah pengecaman wajah muka selamat dan peribadi bagi ahli saya?
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Yes. Face enrollment is always opt-in, members can register by email, phone, or RFID instead. Stored face data is encrypted and never shared with third parties. Built-in anti-spoof liveness check (head tilt required) blocks photo or video attacks. Multi-frame consensus matching and configurable match thresholds prevent false matches. Members can delete their face data at any time.是的。人脸录入始终是可选项，会员也可改用电子邮件、手机或 RFID 注册。已存的人脸数据经过加密，绝不与第三方共享。内建防伪活体检测（需要头部偏转动作），有效阻挡照片与视频攻击。多帧共识匹配 + 可调阈值机制，杜绝误匹配。会员任何时候都能彻底删除自己的人脸数据。Ya. Pendaftaran wajah muka sentiasa opsyen, ahli boleh mendaftar menerusi e-mel, telefon, ataupun RFID sebaliknya. Rekod data wajah muka yang direkod disulitkan dan tidak dikongsi bersama pihak ketiga. Semakan liveness anti-tipu terbina di dalam menghalang serangan foto ataupun video. Ahli boleh memadam rekod data wajah muka pengguna mereka bila-bila masa.
Can I manage lockers, private rooms, or parking rental?我能管理储物柜、私人包间或停车位的租赁吗？Mampukah saya menguruskan sewaan loker, bilik peribadi, ataupun tempat letak kereta?
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Yes. The rental module supports 4 property types, lockers, rooms, private units, and parking, with 6 deposit categories (rental, security, utility, key, renovation, plus an "other" type with a custom label). Features include full and partial refunds, auto-calculated late fees, rental extensions, forfeit on damage or loss, expiry reminders with live countdown, 4 visual floor plan themes, and one-click combined Official Receipt linking rental fee and deposits.能。租赁模块覆盖 4 种物业类型 - 储物柜、包间、私人单元、停车位 - 以及 6 类押金（rental、security、utility、key、renovation，外加可自定义标签的 other）。功能包括全额或部分退款、滞纳金自动计算、续租流程、损坏或遗失时押金没收、带实时倒计时的到期提醒、4 套平面图视觉主题，以及把租金与押金合并到一张 Official Receipt 的一键支付。Ya. Modul sewaan menyokong 4 kategori harta, loker, bilik, unit peribadi, dan tempat letak kereta, bersama 6 kategori deposit. Fungsi termasuk bayaran balik sepenuhnya dan separa, bayaran caj lewat auto-kira, lanjutan sewaan, rampasan atas kerosakan, dan Resit Rasmi gabungan sebuah klik.
Can members buy and sell cues and gear within the community?会员能否在社区内交易球杆与装备？Mampukah ahli membeli dan menjual cue dan peralatan di dalam komuniti?
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Yes. The Member Marketplace lets verified members list cues, accessories, and gear with photos, price, and condition. Other members browse, search, and filter by category. Listings can be reported for moderation and auto-expire. This keeps the community engaged and brings repeat visits to your center.可以。Member Marketplace 让经过身份核验的会员上架球杆、配件与装备 - 配照片、价格与新旧状况。其他会员可分类浏览、关键词搜索、自由筛选。可疑帖子可被举报送审，到期自动下架。这让社区保持活跃，也为您的中心拉动了回头客流。Ya. Pasaran Ahli membenarkan ahli yang dikuatkuasakan menyenaraikan cue, aksesori, dan peralatan bersama foto, kadar harga, dan keadaan. Ahli lain melayari, mencari, dan menapis berdasarkan kategori. Senarai boleh dilaporkan bagi pemoderasi dan habis jangka masa secara auto-.
Can my staff and customers use the system in their own language?员工和客人能否各自切换到自己的语言使用？Mampukah staf dan pengguna saya menggunakan platform di dalam bahasa pengguna mereka sendiri?
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Yes. The entire system supports 3 languages: English, Chinese (Simplified), and Malay. Each user picks their preferred language on the dashboard, mobile app, and customer QR ordering page. Printed invoices and email receipts also honor the language choice. Switching is instant, no page reload needed.可以。整套系统覆盖 3 语：英文、简体中文与马来语。每位用户在控制台、手机 App 与客人 QR 点餐页都能挑自己的首选语言。打印发票与邮件凭证也会跟随语言偏好。切换即时生效，无需刷新页面。Ya. Seluruh platform menyokong 3 bahasa: Inggeris, Cina (Mudah ringkas), dan Melayu. Tiap-tiap pengguna memilih bahasa opsyen pengguna mereka pada dashboard, aplikasi mudah alih, dan halaman order QR pengguna. Pertukaran serta-merta, tiada pemuat semula halaman dikehendaki.
Does the system keep working if my internet goes down?网络中断时系统是否还能继续运作？Adakah platform terus berfungsi jika internet saya terputus?
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Open sessions continue running locally and thermal printers keep working. When the connection is restored, the system automatically syncs everything, no data loss. For centers with unreliable internet, we recommend a simple 4G backup router; the system reconnects within seconds without staff intervention.已开台的会话在本地继续走表，热敏打印机不停工。网络恢复后系统自动把数据同步上去，零数据丢失。对网络不稳的中心，我们建议加装一台 4G 备用路由器；系统会在数秒内重连，无需员工介入。Sesi permainan terbuka terus berjalan secara tempatan dan pencetak terma terus berfungsi. Bila-bila masa sambungan dipulihkan, platform menyegerakkan segalanya secara automatik, tiada kehilangan rekod data. Bagi pusat bersama internet tidak stabil, pihak kami mengesyorkan penghala sandaran 4G yang mudah.
Can I see who voided, refunded, or edited an invoice?是否可以追踪谁撤销、退款或修改了发票？Mampukah saya melihat siapa yang void, bayar balik, ataupun edit invois?
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Yes. Every sensitive action, void, refund, invoice edit, payment method change, deletion, is logged with the user name, timestamp, center, and before/after values. Managers get instant alerts for high-value voids. Once an invoice is submitted to LHDN and validated, it is automatically locked against editing. Full audit trail is exportable to CSV for accounting or legal review.可以。每个敏感操作 - 作废、退款、发票编辑、付款方式调整、删除 - 都会附带用户名、时间戳、所属中心、前后值进入日志。高额作废的实时警报会推送到经理。一旦发票提交并通过 LHDN 校验即被自动锁定不再可改。完整审计轨迹可导出 CSV，供会计或法务审阅。Ya. Tiap-tiap tindakan sensitif, void, bayar balik, edit invois, perubahan kaedah bayaran, pemadaman, direkodkan bersama nama label pengguna, cap masa, pusat, dan nilai harga sebelum/selepas. Pentadbir mendapat peringatan amaran segera bagi void nilai harga tinggi. Jejak audit sepenuhnya boleh dieksport ke CSV.
Do I have to pay extra for new features and updates?新功能与版本更新需要另外付费吗？Adakah saya perlu membayar tambahan bagi fungsi dan kemas kini baharu?
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No. All feature updates are free for active subscribers. We ship improvements almost every week, new payment types, new report layouts, UI refinements, compliance updates, and entire new modules, at no extra cost. Our 700+ feature count grew from 200+ in just over a year, and all existing customers received every upgrade automatically.不需要。对于在订客户，全部功能更新均免费。我们几乎每周发布改进 - 新付款方式、新报表样式、UI 打磨、合规调整以及整块新模块 - 全部不另收费用。短短一年多间，功能总数从 200+ 增长到 700+，所有老客户都自动跟进了每次升级。Tidak. Kesemua kemas kini fungsi adalah percuma bagi pengguna aktif. Pihak kami menghantar penambahbaikan hampir tiap-tiap minggu, kategori bayaran baharu, susun atur laporan terperinci baharu, penambahbaikan UI, kemas kini pematuhan, dan modul baharu, tiada kos tambahan. Jumlah 700+ fungsi pihak kami berkembang daripada 200+ di dalam hanya lebih setahun.
Can I use Snooker King outside Malaysia, where LHDN does not apply?如果业务在 LHDN 体系之外的国家，能不能用 Snooker King？Mampukah saya menggunakan Snooker King di luar Malaysia, di mana LHDN tidak terpakai?
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Yes. 500+ centers use it in 23 countries including Singapore, Thailand, Indonesia, Vietnam, Philippines, China, UAE, UK, Australia, and more. LHDN e-invoicing simply stays disabled for non-Malaysian centers. You get 150+ ISO 4217 currencies (full coverage), a 200+ country phone-code picker, 27+ timezones, configurable tax labels (SST, GST, VAT, Service Tax, or leave blank), flexible rounding rules, and 3 languages, so local tax rules, currency symbols, and date formats all match your country.可以。23 个国家的 500+ 家场馆都在使用，含新加坡、泰国、印度尼西亚、越南、菲律宾、中国、阿联酋、英国、澳大利亚等。非马来西亚中心只需在设置里关闭 LHDN 电子发票即可。系统配套 150+ 种 ISO 4217 货币（完整覆盖）、200+ 国电话区号选择器、27+ 时区、可调税务标签（SST、GST、VAT、Service Tax，亦可留空）、灵活的舍入规则与 3 语切换 - 本地税规则、货币符号、日期格式均能与您所在国对齐。Ya. 500+ pusat menggunakannya di 23 negara termasuk Singapura, Thailand, Indonesia, Vietnam, Filipina, China, UAE, UK, Australia, dan lagi. e-invois LHDN hanya dilumpuhkan bagi pusat bukan Malaysia. Anda sendiri mendapat 150+ mata wang ISO 4217 (liputan sepenuhnya), pemilih kod ID telefon 200+ negara, 27+ zon masa, label cukai SST boleh ditetapkan (SST, GST, VAT, Cukai sst Perkhidmatan, ataupun kosongkan), peraturan pembundaran fleksibel, dan 3 bahasa.
How do I handle walk-in customers versus members at the same time?同一时间如何并行接待散客与会员？Macam mana saya mengendalikan pengguna walk-in dan ahli pada masa yang sama?
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Walk-ins start a table with name and mobile only. Members are identified by face, RFID, QR, or name search, and instantly get their tier discount, wallet balance, and profile loaded. Convert a walk-in into a member anytime during the session without losing the bill. One unified flow, zero double-entry.散客仅需姓名加手机号即可开台。会员则通过人脸、RFID、QR 或姓名搜索完成识别 - 等级折扣、钱包余额与个人档案瞬间到位。会话期间随时可把散客升级为会员，账单完整不丢失。一条统一流程，杜绝重复录入。Walk-in mulakan meja bersama nama label dan telefon sahaja. Ahli dikenal pasti menerusi wajah muka, RFID, QR, ataupun carian nama label, dan serta-merta mendapat potongan diskaun peringkat, baki kredit dompet digital, dan profil. Tukar walk-in kepada ahli bila-bila masa semasa sesi permainan.
How do cashier shift handovers work?收银员的班次交接如何进行？Macam mana serah syif juruwang berfungsi?
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At shift end, the cashier prints an end-of-shift summary showing every transaction by payment method, total cash, card, e-wallet, and credits collected, plus voids and refunds. The incoming cashier signs in with their own account and starts fresh. Managers see each shift separately in reports, no guesswork over who collected what.下班时，收银员打印一份班次结算汇总：按付款方式列出每一笔交易，含现金、刷卡、电子钱包与积分的合计金额，外加作废与退款明细。接班的收银员用自己的账号登录，从零开始。经理在报表里逐班单独查看 - 谁收了多少钱不再需要猜。Pada akhir syif, juruwang mencetak ringkasan hujung syif menunjukkan tiap-tiap urus niaga berdasarkan kaedah bayaran, jumlah tunai, kad ahli, e-dompet digital, dan kredit baki kredit. Juruwang baharu mendaftar masuk bersama akaun sendiri. Pentadbir melihat tiap-tiap syif berasingan.
Can I organize tables into zones like VIP, Practice, or F&B area?能否把桌台分组到 VIP 区、练习区或餐饮区等区域？Mampukah saya mengatur meja di dalam zon seperti VIP, Latihan, ataupun kawasan F&B?
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Yes. Create unlimited zones (VIP, Main Hall, Practice, Snooker, Pool, 9-Ball, F&B area, any label you want). Drag-and-drop reorder tables inside each zone. Assign per-zone rates, per-zone staff permissions, per-zone themes. On the dashboard, filter by zone to view only what you manage.可以。可创建无上限的区域（VIP、主厅、练习、斯诺克、台球、九球、餐饮区，任何您想给的标签都行）。每个区域内桌台可拖拽重排。每区单独设费率、单独设员工权限、单独配主题。仪表板上还能按区域过滤，仅显示您负责的桌台。Ya. Cipta zon tiada had limit (VIP, Dewan Utama, Latihan, Snuker, Pool, 9-Ball, kawasan F&B, apa sahaja label). Seret-letak susun semula meja di dalam tiap-tiap zon. Tetapkan kadar tiap-tiap zon, izin staf tiap-tiap zon, tema tiap-tiap zon.
Can I set a minimum charge and grace period per table?可以按桌台单独设置最低消费与宽限期吗？Mampukah saya menetapkan bayaran caj minimum dan jangka masa anjal tiap-tiap meja?
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Yes. Configure minimum charge (e.g. first 30 minutes billed at full hour) and grace period (e.g. first 5 minutes free) per table type or per individual table. Billing intervals are fully configurable, per minute, per 15 minutes, per 30 minutes, or per hour. Countdown packages support grace periods added to the expiry time.可以。最低消费（例如前 30 分钟按 1 小时收费）与宽限期（例如前 5 分钟免费）可按桌台类型或具体某张桌台单独配置。计费颗粒度完全可调 - 每分钟、每 15 分钟、每 30 分钟、每小时皆可。倒计时套餐还支持在到期时间上额外加一段宽限期。Ya. Tetapan konfigurasi bayaran caj minimum dan jangka masa anjal tiap-tiap kategori meja ataupun tiap-tiap meja individu. Selang akaun bil boleh ditetapkan sepenuhnya, tiap-tiap minit, tiap-tiap 15 minit, tiap-tiap 30 minit, ataupun tiap-tiap jam.
How do I run happy hour promotions?如何上线 Happy Hour 促销？Macam mana saya menjalankan promosi happy hour?
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Create a dynamic rate rule with a time window (e.g. Mon-Fri 3pm to 6pm) and a reduced rate. The system automatically switches tables to happy-hour pricing during those hours. For F&B, create a campaign with valid-days + time-window + target items (buy one get one, 20% off drinks, etc.). Customers see the discount transparently on the invoice.在动态费率里建一条带时间窗（比如周一到周五 15:00-18:00）的低价规则即可。到点系统自动把桌台切换到 Happy Hour 价位。F&B 端则创建一条活动 - 设定生效日期、时间窗与目标商品（如买一送一、饮品 8 折等）。客人在发票上一眼能看到这笔折扣。Cipta peraturan kadar dinamik bersama tetingkap masa (contoh: Isnin-Jumaat 3pm hingga 6pm) dan kadar dikurangkan. Platform secara automatik menukar meja kepada kadar harga happy hour. Bagi F&B, cipta kempen bersama harian sah + tetingkap masa + barangan sasaran.
How does discount stacking work, can members combine coupons with tier discount?折扣叠加规则是怎样的？会员能把优惠券和等级折扣同时用吗？Macam mana aturan potongan diskaun berfungsi, mampukah ahli menggabungkan voucher kupon bersama potongan diskaun peringkat?
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The system uses best-discount logic: member tier discount vs coupon, whichever is larger wins. Points redemption is applied on top of the best discount. Invoice-level additional discounts, if enabled, stack last. Maximum discount caps prevent abuse. This gives customers great perceived value while protecting margins.系统采用"取较优"逻辑：会员等级折扣与优惠券二者取大。积分抵扣在此基础上叠加生效。如果启用了发票级附加折扣，则最后才叠加进来。最大折扣封顶机制防止被滥用。客人感受到的价值很到位，您的利润也守得住。Platform menggunakan logik potongan diskaun terbaik: potongan diskaun peringkat ahli vs voucher kupon, mana yang lebih besar menang. Tukar ganti mata digunakan di atas potongan diskaun terbaik. Had limit potongan diskaun maksimum menghalang penyalahgunaan.
How do I refund a customer, full or partial?如何给客人办理全额或部分退款？Macam mana saya membayar balik pengguna, sepenuhnya ataupun separa?
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Open the invoice, select refund, choose the payment method to refund to, enter the amount (full or partial), and add a reason. The system generates a refund receipt, updates member credits or wallet if applicable, adjusts revenue reports automatically, and locks the refund into the audit trail. If the invoice was LHDN-validated, the system issues a credit note instead.打开该发票、点退款、选退款回去的付款方式、输入金额（全退或部分退）、写一条原因即可。系统会生成退款单据、视情况更新会员储值或钱包余额、自动同步营收报表，并把这笔退款锁进审计轨迹。若该发票已被 LHDN 校验通过，系统将改为开具贷项通知单（Credit Note）。Buka invois, pilih bayar balik, pilih kaedah bayaran bagi dibayar balik, masukkan jumlah (sepenuhnya ataupun separa), dan tambah sebab. Platform menghasilkan resit bayaran balik, mengemas kini kredit baki kredit ataupun dompet digital ahli, menyesuaikan laporan terperinci pendapatan secara automatik.
What if I need to correct a bill after the customer has left?客人走了之后才发现账单要改怎么办？Macam mana jika saya perlu membetulkan akaun bil selepas pengguna pergi?
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Find the invoice under Revenues, click Edit. Adjust item quantity, unit price, remove lines, or change the payment method. The system recalculates totals, tax, and service charge automatically. Every edit is logged with your user name, timestamp, and before/after values. Once LHDN validates the invoice, it is locked against further edits to meet compliance.在 Revenue 报表里找到该发票，点击 Edit。可调整项目数量、单价、删除行或修改付款方式。系统会自动重算合计、税额与服务费。每次修改都会记录您的用户名、时间戳与前后值。一旦 LHDN 校验通过，发票即被锁定无法再改 - 这是合规要求。Cari invois di bawah Pendapatan, klik Edit. Laras kuantiti barangan, kadar harga seunit, buang baris, ataupun ubah kaedah bayaran. Platform mengira semula jumlah, cukai SST, dan bayaran caj perkhidmatan secara automatik. Tiap-tiap edit direkodkan.
What is the difference between credits, points, and tokens?储值、奖励积分与代币三者有何区别？Apakah perbezaan antara kredit baki kredit, mata, dan token?
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Credits are stored-value currency in the member wallet, customers top up and spend like cash. Points are loyalty currency earned on every transaction and redeemed for discount. Tokens are special-use units for promotions (e.g. free-game tokens given as a birthday gift). All three can coexist and be used at checkout.Credits（储值）是会员钱包里的储值货币 - 客人充值之后像现金一样消费。Points（奖励积分）是每次交易累积的忠诚度货币，可兑换为折扣。Tokens（代币）是促销专用的单位（如生日赠送的免费球票）。三者并存共用 - 结账时随意挑取使用。Kredit baki kredit adalah mata wang nilai harga tersimpan di dalam dompet digital ahli. Mata adalah mata wang kesetiaan diperoleh tiap-tiap urus niaga. Token adalah unit penggunaan khas bagi promosi. Ketiga-tiganya boleh wujud bersama.
How do bonus credits work when a member tops up?会员充值时赠送的奖励储值是怎么运作的？Macam mana kredit baki kredit bonus berfungsi bila-bila masa ahli mengisi nilai harga?
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Configure top-up packages like RM100 = RM120 (base RM100 + bonus RM20). Base and bonus credits are tracked separately so you see true revenue. Smart deduction uses bonus first or oldest first, configurable per center. Expiring credits are consumed before fresh ones so members do not lose value.设置充值套餐 - 例如"充 RM100 得 RM120"（base 100 + bonus 20）。基础储值与赠金分别记账，让您看到真实的现金营收。智能扣款规则可按中心配置 - 默认优先扣赠金或扣最旧的余额，确保即将过期的部分先于新储值消耗，会员的钱不会平白蒸发。Tetapan konfigurasi pakej promosi tambah nilai harga seperti RM100 = RM120 (asas RM100 + bonus RM20). Kredit baki kredit asas dan bonus dijejaki berasingan. Potongan berpintar menggunakan bonus dahulu ataupun tertua dahulu.
Can members register themselves without visiting the center?会员能否远程自助注册，无需到店？Mampukah ahli mendaftar sendiri tiada melawat pusat?
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Yes. Each center gets its own vanity URL (example: yourcenter.snookerking.com). Share the link or scan a designer membership QR (Premium gold or Modern neon theme, mobile/A5/A4 PDF). New members register, top up their wallet, and browse coupons from their phone. They walk in already activated with a balance ready to spend.可以。每个中心拥有自己的专属 URL（如 yourcenter.snookerking.com）。分享链接，或扫描精心设计的会员 QR（提供尊贵金色或现代霓虹两种主题，手机/A5/A4 PDF 输出）。新会员可从手机自助注册、充值钱包、浏览优惠券。等他们到店时，账户已激活，钱包就绪。Ya. Tiap-tiap pusat mendapat URL khasnya sendiri. Kongsi pautan ataupun imbas QR keahlian pereka. Ahli baharu mendaftar, mengisi dompet digital, dan melayari voucher kupon daripada telefon pengguna mereka.
Do credits and points expire?储值与积分会有有效期吗？Adakah kredit baki kredit dan mata habis jangka masa?
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Expiry is configurable per center and per package. Common setup: points expire 12 months after earning, credits expire 6 months after top-up, tokens expire on specific dates. Members get in-app expiry reminders and low balance alerts. Oldest credits are consumed first so members never lose value unexpectedly.有效期可按中心、按套餐自由配置。常见做法：积分自获得日起 12 个月到期、储值自充值起 6 个月到期、代币按指定日期失效。会员在 App 中收到到期提醒与余额低告警。最早累积的余额优先扣减 - 让会员不会冷不丁损失价值。Habis jangka masa boleh ditetapkan tiap-tiap pusat dan pakej promosi. Ahli mendapat peringatan habis jangka masa di dalam aplikasi dan peringatan amaran baki kredit rendah. Kredit baki kredit tertua digunakan dahulu.
How does the F&B kitchen workflow work?F&B 厨房的工作流是怎样的？Macam mana aliran kerja dapur F&B berfungsi?
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Staff or customer creates an order via the 4-panel POS or the QR ordering app. Kitchen ticket auto-prints to the correct kitchen printer (drinks bar vs hot kitchen, configurable per item category). Status flows: submitted, cooking, ready, served. Reprints trigger a bold warning on the ticket so kitchen staff never cook twice by mistake. Orders auto-append to the table session bill for one clean checkout.员工或客人通过 4 面板 POS 或 QR 点餐 App 提交订单。厨房票自动派送到对应的厨房打印机（饮品吧 vs 热厨可按品类配置）。订单状态流转：已提交 - 烹制中 - 出餐 - 已送达。重印会在票据上加印醒目提示，避免后厨重复出餐。订单自动并入该桌的会话账单 - 结账一次性走完。Staf ataupun pengguna mencipta order menerusi POS 4-panel ataupun aplikasi order QR. Tiket dapur auto-cetak ke pencetak dapur yang betul. Aliran status: dihantar, memasak, sedia, dihidangkan. Cetak semula mencetuskan peringatan amaran tebal pada tiket.
Can I set up combos and menu modifiers?能否配置套餐与菜单的修饰项？Mampukah saya menetapkan combo dan pengubah suai menu?
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Yes. Combos bundle multiple items at a fixed price (e.g. 2 burgers + 2 drinks = RM45). Menu items support options (size, temperature), preferences (notes), and add-ons with individual pricing (extra cheese +RM2, upgrade to large +RM3). Live cart price updates as customers or staff adjust. All tracked in inventory so stock auto-deducts correctly.可以。套餐以固定价格打包多件商品（例如 2 个汉堡 + 2 杯饮料 = RM45）。每个菜品都可附加选项（份量、温度）、备注偏好，以及带独立定价的加料（加芝士 +RM2，升级大杯 +RM3）。客人或员工调整时购物车价格实时随动。所有计入库存，扣减自动且准确。Ya. Combo menggabungkan beberapa barangan pada kadar harga tetap. Barangan menu menyokong opsyen, keutamaan, dan tambahan bersama kadar harga individu. Kadar harga troli secara langsung dikemas kini.
How does inventory stock deduction work when items are sold?商品售出后库存扣减是如何运作的？Macam mana potongan inventori inventori berfungsi bila-bila masa barangan dijual?
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Link each POS item to an inventory item once. Every sale automatically deducts stock. The Inventory Movements report shows Opening, Sold + Adjustments = Closing per period, matched against revenue items for reconciliation. Low-stock thresholds trigger alerts. Repair and damaged stock handling plus audit reconciliation tools keep numbers accurate.每个 POS 商品只需一次性绑定到对应的库存条目。之后每次售出自动从库存扣量。Inventory Movements 报表按周期呈现"期初、已售 + 调整 = 期末"的恒等式，并与营收项目逐项对账。低库存阈值触发预警。维修品/损耗库存的处理以及审计对账工具确保数字真实准确。Pautkan tiap-tiap barangan POS ke barangan inventori sekali. Tiap-tiap jualan auto-tolak inventori. Laporan terperinci Pergerakan Inventori stok inventori menunjukkan Pembukaan, Dijual + Pelarasan = Penutupan tiap-tiap jangka masa.
Which IoT lighting brands and devices are supported?支持哪些 IoT 灯具品牌与设备？Jenama dan peranti lampu IoT yang manakah disokong?
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Built for VYROX IoT relay controllers with 1-64 channels per device, which we supply and install. The platform also supports any third-party smart relay reachable over the network — adapter profiles supplied. Heartbeat monitoring and event logs make lighting rock-solid, and if a device fails, the session keeps running and the light falls back to manual override.原生支持 VYROX IoT 继电器控制器（每台 1-64 通道，由我们供货并完成安装）。平台同时兼容任何可通过网络触达的第三方智能继电器，适配器配置随附。配套心跳监测与事件日志，让灯控稳如磐石。设备一旦故障，会话照常运行，灯具回落到手动控制兜底。Dibangunkan bagi pengawal relay IoT VYROX bersama 1-64 saluran tiap-tiap peranti. Platform juga menyokong mana-mana relay pintar pihak ketiga yang boleh dicapai menerusi rangkaian — profil penyesuai disediakan. Pemantauan heartbeat dan log peristiwa menjadikan pencahayaan kukuh, dan jika peranti gagal sesi terus berjalan dengan tindih manual.
What happens if a lighting relay fails mid-game?对局进行中如果继电器突然故障怎么办？Apa yang berlaku jika relay lampu gagal semasa sesi permainan main?
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The session keeps running, billing never depends on lighting state. Managers see the device offline badge on the dashboard and can manually toggle the light from any device. The system retries the command in the background. When the relay reconnects, normal automation resumes. No revenue lost, no game interrupted.会话照常运行 - 计费从不依赖灯具状态。经理会在控制台看到"设备离线"徽章，并可在任意终端手动开关该桌灯具。系统在后台不断重试指令。继电器重新连上后，自动化逻辑无缝恢复。营收不丢一分，对局不中断半秒。Sesi permainan terus berjalan, akaun bil tidak pernah bergantung pada keadaan lampu. Pentadbir melihat lencana peranti luar talian pada dashboard. Platform mencuba semula arahan di latar belakang.
How do advance bookings interact with walk-ins, who has priority?提前预订与散客冲突时谁享有优先？Macam mana reservasi awal berinteraksi bersama walk-in, siapa yang lebih diutamakan?
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Booked tables show a booking badge on the dashboard so staff never double-assign. Configure how far before a booking the table is reserved (e.g. 15 minutes before). If the booking expires without check-in, the table is released automatically for walk-ins. You can also require a deposit for high-demand slots or from members with past no-shows.被预订的桌台会在控制台显示预订徽章 - 员工不会重复派桌。可配置桌台提前多久进入"保留中"状态（例如开赛前 15 分钟）。如果到点仍无人签到，桌台自动释放给散客。也可对热门时段或有爽约史的会员要求押金作为筛选门槛。Meja yang ditempah menunjukkan lencana reservasi pada dashboard. Tetapan konfigurasi berapa lama sebelum reservasi meja dirizab. Jika reservasi habis tiada daftar masuk, meja dilepaskan.
Can I take a deposit for a booking and credit it to the final bill?能否收取预订押金并在最终结账时抵扣？Mampukah saya mengambil deposit bagi reservasi dan mengkreditkannya kepada akaun bil akhir?
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Yes. Require a deposit at booking time, stored as a deposit slip. On check-in, the deposit automatically applies to the session bill. If the booking is cancelled or a no-show, apply your policy: full refund, partial refund, or forfeit. All deposit movement is tracked in the deposit report with full audit trail.可以。预订时收取押金，并以押金单形式存档。签到那一刻，押金自动抵入会话账单。若预订被取消或客人爽约，您的策略可灵活生效 - 全额退款、部分退款或全部没收。所有押金动账都会落入押金报表并附完整审计履历。Ya. Perlukan deposit pada masa reservasi. Semasa daftar masuk, deposit secara automatik digunakan pada akaun bil sesi permainan. Jika reservasi dibatalkan, gunakan dasar anda sendiri.
Can I see which customers are most valuable and who is slipping away?能否看清哪些客人最有价值、哪些正在流失？Mampukah saya melihat pengguna mana yang paling bernilai dan siapa yang hilang?
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Yes. Member analytics show lifetime spend, visit frequency, last-visit date, average session duration, and preferred items. Sort by highest spenders for VIP treatment, filter by lapsed (no visit in 30 days) to send a win-back coupon via the app. Track campaign effectiveness, see exactly which promo brought which customer back.可以。会员分析展示终身消费总额、到店频次、上次到店日期、平均对局时长以及偏好商品。按消费排序选出 VIP 进行专属服务，按"30 天未到店"筛出沉睡客户、用 App 发送挽回券。活动效果完整可追溯 - 究竟哪场促销把哪位客人请回来了，一查便知。Ya. Analitik ahli menunjukkan perbelanjaan sepanjang hayat, kekerapan lawatan, tarikh lawatan terakhir, jangka masa sesi permainan purata, dan barangan opsyen. Isih berdasarkan pembelanja tertinggi.
Which browsers and devices are supported?兼容哪些浏览器与设备？Apakah pelayar dan peranti yang disokong?
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Chrome, Edge, Firefox, Safari, latest two versions each. Works on Windows, macOS, Linux, iOS, and Android. Use desktops at the counter, tablets for server staff, and phones for managers on the floor. The member mobile app is native on iOS and Android. Add to home screen for app-like experience on any device.Chrome、Edge、Firefox、Safari - 各取最新两个主版本。覆盖 Windows、macOS、Linux、iOS 与 Android。柜台用台式机，巡场员工用平板，经理巡店用手机。会员手机 App 在 iOS 与 Android 上原生运行。添加到主屏后任何设备都能获得近似 App 的体验。Chrome, Edge, Firefox, Safari, dua versi terkini tiap-tiap sebuah. Berfungsi pada Windows, macOS, Linux, iOS, dan Android. Aplikasi App mudah alih ahli asli pada iOS dan Android.
Does it integrate with accounting software like SQL Account or Xero?是否能与 SQL Account 或 Xero 这类会计软件对接？Adakah ia berintegrasi bersama perisian perakaunan seperti SQL Account ataupun Xero?
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Yes. Daily revenue, invoice lines, tax breakdown, and payment methods export to CSV in formats compatible with SQL Account, AutoCount, Xero, and QuickBooks. LHDN e-invoice data flows directly via MyInvois. For custom integrations, our team can set up scheduled exports or direct API sync with your accounting system.可以。每日营收、发票行项、税额拆分与付款方式都能导出为兼容 SQL Account、AutoCount、Xero 与 QuickBooks 的 CSV 格式。LHDN 电子发票数据则透过 MyInvois 直接流转。如需深度对接，我们的团队可为您配置定时导出或与会计系统进行 API 直连同步。Ya. Pendapatan harian, baris invois, pecahan cukai SST, dan kaedah bayaran dieksport ke CSV di dalam format serasi bersama SQL Account, AutoCount, Xero, dan QuickBooks.
Can I integrate with WhatsApp or SMS for customer notifications?能否接入 WhatsApp 或 SMS 来推送客户通知？Mampukah saya berintegrasi bersama WhatsApp ataupun SMS bagi pemberitahuan pengguna?
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Yes. Built-in WhatsApp contact handoff, every notification can include a Click-to-Chat link. Push notifications go directly to the member mobile app. For bulk SMS (booking reminders, promo blasts, expiry alerts), we integrate with common Malaysian and regional SMS gateways on request. Email delivery is built in for invoices, receipts, and shift reports.可以。系统内置 WhatsApp 联络转接，每条通知都能附带 Click-to-Chat 链接。推送通知直接发送至会员手机 App。批量 SMS 场景（预订提醒、促销群发、到期警报）可按需对接马来西亚与区域内常用的 SMS 网关。发票、单据与班次报表的邮件投递为标配能力。Ya. WhatsApp Click-to-Chat terbina di dalam. Pemberitahuan tolak terus ke aplikasi mudah alih ahli. Bagi SMS pukal, pihak kami berintegrasi bersama get laluan SMS biasa.
How do I add a new table or change my table layout?怎样新增桌台或调整桌台布局？Macam mana saya mengisi meja baharu ataupun mengubah susun atur meja?
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In settings, click Add Table, enter name, type, zone, and rate. Drag to reorder. To move a table between zones, drag it over. Changes take effect instantly and are reflected on every connected device. Ongoing sessions are never interrupted, layout changes are purely visual.在设置里点 Add Table，填入名称、类型、所属区域与费率。拖拽即可重排顺序。要把桌台移到另一个区，直接拖过去即可。改动即刻生效，所有联机设备同步刷新。进行中的会话永远不会被打断 - 布局改变纯属视觉调整。Di dalam tetapan, klik Tambah Meja, masukkan nama label, kategori, zon, dan kadar. Seret bagi menyusun semula. Perubahan berkuat kuasa serta-merta.
Can I manage multiple brands or business types under one account?能否在同一账号下管理多个品牌或多种业务？Mampukah saya menguruskan beberapa jenama ataupun kategori perniagaan di bawah sebuah akaun?
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Yes. The Client, Organization, Center 3-tier hierarchy lets enterprise operators manage multiple brands, each with its own organizations and centers. Each layer has isolated settings, branding, members, and reports. A single admin login sees everything; operators only see their assigned center. Perfect for franchise chains and multi-concept operators (snooker + pool + F&B chains).可以。Client > Organization > Center 三级架构让企业级运营者轻松统筹多品牌 - 每个品牌下挂自己的组织与门店。每一级独享设置、品牌外观、会员库与报表。单一总管理员登录即可纵览全局；普通员工仅能看到自己被分配的那家中心。这套架构特别契合加盟连锁与多业态运营（如斯诺克 + 台球 + 餐饮三合一连锁）。Ya. Hierarki 3-peringkat Pengguna, Organisasi, Pusat membolehkan pengendali perusahaan menguruskan berbilang jenama. Tiap-tiap lapisan mempunyai tetapan terpencil, penjenamaan, ahli, dan laporan terperinci.
How do I handle a customer who wants to pause and resume later?客人想中途暂停、晚点回来再打怎么办？Macam mana saya mengendalikan pengguna yang mahu jeda dan sambung kemudian?
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The game round system lets you pause and start new rounds on the same table. Each round is time-stamped and billed separately but on one consolidated invoice. Customers can leave for dinner, come back, and resume without re-starting. Split-bill mode uses this same mechanism so groups can share cleanly.游戏回合机制允许在同一张桌上暂停后开启新回合。每个回合各带时间戳、单独计费，但合并到同一张发票呈现。客人可外出用餐、回来即续 - 无需重新开台。Split-bill 分账模式复用同一套机制 - 团体多人也能干净地分账。Platform pusingan sesi permainan main membolehkan anda sendiri jeda dan memulakan pusingan baharu pada meja yang sama. Tiap-tiap pusingan adalah cap masa dan dibilkan berasingan tetapi pada sebuah invois digabungkan.
How is rounding handled, do my customers see strange amounts like RM47.63?舍入怎么处理？客人会不会看到 RM47.63 这样的奇怪金额？Macam mana pembundaran dikendalikan, adakah pengguna saya melihat jumlah pelik seperti RM47.63?
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Configure rounding precision per organization, common setup is 0.05 (Malaysian 5-sen rounding) so RM47.63 becomes RM47.65. Zero rounding is also supported. Rounding is applied only on the final payment (not during partial payments) and shown as a clearly labeled line on the invoice. Customers always see transparent math.舍入精度可按组织配置 - 常见做法是 0.05（即马来西亚 5 仙舍入），RM47.63 会被舍入为 RM47.65。也支持完全不舍入。舍入仅在最终结算时进行（部分付款不参与），并以明确标记的独立一行展示在发票上 - 客人看到的计算永远透明。Tetapan konfigurasi ketepatan pembundaran tiap-tiap organisasi, persediaan biasa ialah 0.05 (pembundaran 5 sen Malaysia). Pembundaran digunakan hanya pada bayaran akhir.
Does this comply with PDPA and data privacy laws?这套系统是否符合 PDPA 等数据隐私法规？Adakah ini mematuhi PDPA dan undang-undang privasi rekod data?
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Yes. Designed with Malaysia PDPA 2010 and Singapore PDPA in mind. Member data is encrypted, access is role-controlled, face recognition is opt-in, and members can delete their own account and face data. You own your data, full export on demand. We do not sell, share, or use customer data for any third-party purpose.符合。设计阶段就已对齐马来西亚 PDPA 2010 与新加坡 PDPA。会员数据加密保存、访问以角色控制、人脸识别全程自愿、会员可主动删除账号与人脸数据。数据归属您本人 - 随时一键完整导出。我们绝不出售、共享或将客户数据用于任何第三方用途。Ya. Direka bersama PDPA Malaysia 2010 dan PDPA Singapura di dalam fikiran. Rekod data ahli disulitkan, akses dikawal peranan, pengecaman wajah muka adalah opsyen, dan ahli boleh memadam akaun pengguna mereka sendiri.
What is the ROI, how quickly will I recover the investment?投资回报怎么样？多久能回本？Apakah pulangan ROI dan secepat manakah saya boleh memulihkan pelaburan?
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Typical centers recover the investment within 60 to 90 days. Revenue lifts come from: (1) dynamic pricing capturing 25-35% more on peak hours, (2) zero billing disputes thanks to automated timers, (3) member retention via the loyalty app, (4) 10% electricity savings from smart lighting, (5) 3 hours/day of staff time saved. Book a free demo and we will calculate projected ROI based on your exact numbers.典型场馆在 60 至 90 天内即可收回投入。营收增量主要来自：(1) 动态定价在高峰时段多榨取 25-35%；(2) 自动计时器消除计费纠纷；(3) 忠诚度 App 拉动会员留存；(4) 智能灯控带来 10% 的电费节省；(5) 员工每天省下约 3 小时。预约免费演示后我们会基于您的真实数字测算预期 ROI。Pusat biasa memulihkan pelaburan di dalam 60 hingga 90 harian. Peningkatan pendapatan datang daripada: kadar harga dinamik, sifar pertikaian akaun bil, pengekalan ahli, penjimatan elektrik 10%, penjimatan masa 3 jam/harian.
Can I schedule automatic opening and closing for tables and lights?能否自动调度桌台与灯具的开关？Mampukah saya menjadualkan buka dan tutup secara auto- bagi meja dan lampu?
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Yes. Schedule lights ON at opening (e.g. 11am), OFF at closing (e.g. 2am), plus countdown sessions auto-turn-off when time runs out. Rental expiry reminders tick live. Print jobs queue and auto-release. Every time-based action respects your center timezone so multi-location franchises run correctly across regions.可以。可调度营业开始时点亮（例如上午 11 点）、打烊时关闭（例如凌晨 2 点），倒计时会话也会在时间归零时自动熄灯。租赁到期提醒实时滴答跳动。打印任务自动排队、自动释放。所有基于时间的逻辑都依您所在中心的时区计算 - 多地点连锁在不同时区里依旧准确无误。Ya. Jadualkan lampu ON pada pembukaan, OFF pada penutupan, diisi sesi permainan countdown auto-mati bila-bila masa masa habis. Peringatan habis jangka masa sewaan berdetik secara langsung.
Are there custom reports I can build for my specific business needs?能否针对特定业务需求定制报表？Adakah terdapat laporan terperinci boleh ubah suai yang boleh saya bina bagi keperluan perniagaan saya?
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Pre-built reports cover daily revenue, monthly revenue, revenue by employee/table/zone, payment method breakdown, inventory movements, member analytics, campaign performance, shift reports, stock audit, and rental deposits. Every report filters by date range and exports to CSV. For special needs (e.g. tax filing in a specific format), our team builds custom reports on request at no charge to active subscribers.内置报表已覆盖日营收、月营收、按员工/桌台/区域细分营收、付款方式拆解、库存进出、会员洞察、活动效果、班次结算、库存盘点与租赁押金。每张报表均支持日期范围筛选与 CSV 导出。如有特殊诉求（如某种特定税务申报格式），我们团队会为在订客户免费定制专属报表。Laporan terperinci pra-bina merangkumi pendapatan harian, pendapatan bulanan, pendapatan berdasarkan pekerja/meja/zon, pecahan kaedah bayaran, pergerakan inventori, analitik ahli, prestasi kempen.
How does the QR ordering app help reduce staff workload?QR 点餐 App 是怎么帮员工减负的？Macam mana aplikasi order QR membantu mengurangkan beban kerja staf?
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Customers scan a QR at the table, no app download required, browse the menu with photos, add to cart, and submit. The ticket prints in the kitchen immediately; no waiter walks back and forth. Orders auto-append to the table bill. Result: one server can comfortably cover twice as many tables during peak hours, and wrong-order rework drops near zero.客人在桌边扫一下 QR - 无需下载 App - 浏览含图片的菜单、加入购物车、点击下单。订单瞬时在厨房打印；服务员不必再来回奔走。订单金额自动并入该桌账单。效果：高峰时段一名服务员能从容覆盖两倍数量的桌台，错单返工几乎归零。Pengguna mengimbas QR di meja, tiada muatkan menurun aplikasi dikehendaki. Tiket dicetak di dapur serta-merta. Sebuah pelayan boleh meliputi dua kali lebih banyak meja pada waktu puncak.
Can I white-label the member app and member portal with my own branding?能否对会员 App 与会员门户做白标定制？Mampukah saya white-label aplikasi ahli dan portal ahli bersama penjenamaan saya sendiri?
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Yes. Each center gets a vanity URL, custom logo, custom favicon, page title, tagline, accent colors, light/dark mode, startup sound, center photos, and banner. Both the member portal and ordering app show your brand, not ours. Customers see your center as a first-class app, while you benefit from our infrastructure.可以。每家中心可拥有专属 URL、自定义 logo、自定义 favicon、页面标题、品牌标语、强调色、明/暗模式、启动音效、中心照片与横幅图。会员门户与点餐 App 上呈现的是您的品牌 - 而非我们的。客人感知到的是您的"一线 App" - 而您坐享我们底层基础设施的支撑。Ya. Tiap-tiap pusat mendapat URL khas, logo boleh ubah suai, favicon boleh ubah suai, tajuk halaman, slogan, warna aksen, mod operasi terang/gelap, bunyi permulaan, foto pusat, dan sepanduk.
How do I broadcast an announcement to all members at once?如何一次性向所有会员发布公告？Macam mana saya menyiarkan pengumuman kepada kesemua ahli sekaligus?
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Create an announcement with title, body, and priority level (Info, Important, Urgent). Target by center or organization. Members receive a push notification and see it in the app with unread-count badges. Great for tournament invitations, maintenance notices, promotions, or emergency alerts. Schedule in advance or send immediately.创建一条带标题、正文与优先级标签（信息、重要、紧急）的公告。可按中心或组织定向投放。会员收到推送通知，并在 App 中看到带未读徽章的消息。赛事邀请、维护通知、营销活动或紧急告警都很合适。可立即发送，也可预约定时发送。Cipta pengumuman bersama tajuk, badan, dan tahap keutamaan. Sasarkan berdasarkan pusat ataupun organisasi. Ahli menerima pemberitahuan tolak.
How do members redeem their points at checkout?结账时会员如何使用积分抵现？Macam mana ahli menebus mata pengguna mereka semasa daftar keluar?
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At checkout, the staff sees the member balance and a redeem option. Staff enters how many points to redeem (subject to min/max rules per transaction), and the discount applies instantly. The value per point is configurable (e.g. 100 points = RM1). Points used are deducted from balance; the redemption is recorded in the member history.结账界面会显示该会员积分余额与"兑换"选项。员工输入想要使用的积分数（遵循单笔交易的最小/最大值规则），折扣立刻生效。每分的兑换面值可配置（例如 100 分 = RM1）。使用过的积分从余额中扣减，兑换动作落入该会员的消费历史。Semasa daftar keluar, staf melihat baki kredit ahli dan opsyen tebus. Staf memasukkan berapa banyak mata bagi ditukar ganti, dan potongan diskaun digunakan serta-merta.
Does the system support SST, GST, VAT, or other tax systems?系统是否兼容 SST、GST、VAT 等多种税制？Adakah platform menyokong SST, GST, VAT, ataupun platform cukai SST lain?
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Yes. The tax label is configurable, call it SST, GST, VAT, Service Tax, or leave blank. Granular rates per transaction type (table, POS, credit package, membership, rental) with center-level overrides. Tax-exempt items are supported. Service charge is separate from tax, calculated on the correct base per Malaysia e-invoice format. Everything flows to LHDN e-invoicing correctly when enabled.兼容。税务标签可任意命名 - SST、GST、VAT、Service Tax 都行，或留空也无妨。各种交易类型（桌台、POS、储值包、会员、租赁）税率可分别精细配置，并支持中心级覆盖。免税项目同样支持。服务费与税额完全独立计算，按照 Malaysia e-invoice format 在正确的计税基数上独立核算。启用 LHDN 时数据流可平稳对接电子发票。Ya. Label cukai SST boleh ditetapkan, panggil ia SST, GST, VAT, Cukai sst Perkhidmatan, ataupun kosongkan. Kadar terperinci tiap-tiap kategori urus niaga bersama penggantian peringkat pusat.
What makes Snooker King different from generic POS like Square or iPad POS?Snooker King 与 Square、iPad POS 这类通用 POS 有何不同？Apakah yang membezakan Snooker King daripada POS generik seperti Square ataupun iPad POS?
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Generic POS systems handle items on a bill, they do not understand tables, time-based billing, IoT lighting, split bill rounds, countdown packages, or RFID ticketing. Snooker King is purpose-built for snooker and pool centers: 700+ features that a generic system literally cannot do. You get a POS + loyalty + booking + lighting + F&B + e-invoicing + mobile app in one. That is why 500+ centers switch every year.通用 POS 只懂"账单上的商品" - 它们不理解桌台、按时间计费、IoT 灯控、分账回合、倒计时套餐或 RFID 票务。Snooker King 是为斯诺克与台球场馆量身打造的：700+ 项功能里有大量是通用系统天生做不到的。您一次拥有 POS + 忠诚度 + 预订 + 灯控 + F&B + 电子发票 + 手机 App 全套。这正是每年有 500+ 家中心切换过来的原因。Platform POS generik mengendalikan barangan pada akaun bil, ia tidak memahami meja, akaun bil berdasarkan masa, lampu IoT, pusingan akaun bil pecah, pakej promosi countdown, ataupun tiket RFID. Snooker King dibangunkan khas bagi pusat snuker dan pool.
What happens to active sessions when I log out or my computer crashes?退出登录或电脑崩溃时进行中的会话会怎样？Apa yang berlaku kepada sesi permainan aktif bila-bila masa saya log keluar ataupun komputer saya rosak?
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Active sessions live on the server, not on any one device. Timers keep ticking, lights stay on, F&B orders still print. Open the dashboard on any device and everything is exactly where you left it. No session is lost to a crash or a reboot, the cloud is always the source of truth.进行中的会话保存在服务器端，而非某一台设备上。计时器照常滴答、灯具依旧亮起、F&B 订单照样打印。换任何一台设备登录控制台，状态都停在您当初离开时的位置。系统崩溃或重启都不会丢失会话 - 云端始终是唯一可信源。Sesi permainan aktif berada pada pelayan, bukan pada mana-mana peranti. Pemasa terus berdetik, lampu kekal hidup, order F&B masih dicetak. Buka dashboard pada mana-mana peranti.
Can I see real-time revenue across all my centers on one screen?能否在同一块屏幕上看到所有中心的实时营收？Mampukah saya melihat pendapatan masa sebenar merangkumi kesemua pusat saya pada sebuah skrin?
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Yes. The Revenues page aggregates across all your centers with a "All Centers" filter. See today vs yesterday, by center, by payment method, by employee, by table type. Drill down into any center for details. Cross-center comparison shows which branches are outperforming and where to focus. Perfect for multi-location owners who want one command center.可以。Revenues 页面跨所有中心做聚合，"All Centers"筛选器一键启用。可对比今日 vs 昨日、按中心、按付款方式、按员工、按桌型查看。任何一家中心都能下钻细看明细。跨中心横比一目了然 - 谁拉动业绩、哪里需要重点关注。多地点老板想要一个"指挥中心"，这就是答案。Ya. Halaman Pendapatan menggabungkan merangkumi kesemua pusat anda sendiri bersama penapis "Kesemua Pusat". Lihat harian ini berbanding semalam, berdasarkan pusat, berdasarkan kaedah bayaran.
How does the Loyalty Stamp Card work?Loyalty Stamp Card 印花卡的运作方式是什么？Macam mana Kad ahli Cop stamp Kesetiaan berfungsi?
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Staff awards a stamp with one tap from any member tooltip - split-bill, F&B order, POS, or booking check-in. Configurable rate limits prevent abuse (e.g. max 3 stamps per day per member, daily window or rolling-hours window). Stamps never expire and members redeem them on their schedule. You configure stamps_cost on any POS item, and members redeem at the counter via the Stamps tender button. The item grid auto-filters to redeemable-only items. Inventory deducts automatically. Zero-cash invoice with full audit trail. Each center has its own stamp balance per member.员工在任意会员悬浮卡上一键即可发放印花 - 分账、F&B 订单、POS 或预订签到都行。可配置的速率限制防止滥发（如每位会员每日最多 3 枚，按自然日窗口或滚动小时窗口计算）。印花永不过期，会员按自己的节奏兑换。可在任意 POS 商品上配置 stamps_cost，会员到柜台时通过 Stamps 付款按钮兑换。商品网格会自动筛选出仅可兑换的项目。库存自动扣减。零现金发票，附完整审计履历。每家中心、每位会员各自维持一份独立的印花余额。Staf beri cop stamp bersama sebuah ketik daripada mana-mana petua ahli - belah akaun bil, order F&B, POS, ataupun daftar masuk reservasi. Had limit kadar boleh ditetapkan menghalang penyalahgunaan (cth. maks 3 cop stamp sehari tiap-tiap ahli). Cop stamp tidak luput dan ahli tebus berdasarkan jadual sendiri. Anda sendiri tetapan konfigurasi kos cop stamp pada mana-mana barangan POS, dan ahli tebus di kaunter menerusi butang bayaran Cop stamp. Grid barangan auto-tapis ke barangan boleh tebus sahaja. Inventori stok inventori potong auto-. Invois sifar tunai bersama jejak audit sepenuhnya.
How is the per-line points discount different from old "points as payment"?"按行积分折扣"与旧版"积分付款"区别在哪？Macam mana potongan diskaun mata tiap-tiap baris berbeza daripada "mata sebagai bayaran" lama?
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The new per-line points discount lets members apply points as a discount on any single invoice line - game rounds, packages, F&B, POS, or rentals. It stacks on top of member tier and coupon discounts (best discount wins, then points layer on top). The "Max" shortcut lets you use full available balance on a line. Live preview shows discount and final amount before apply. Points only get deducted at payment time, so applying and removing is safe with no risk of double-deduction. Double-charge-proof redemption protection means retries never deduct twice.新版"按行积分折扣"让会员把积分当作折扣，应用到任何一行发票项目 - 游戏回合、套餐、F&B、POS 或租赁均可。它会在会员等级折扣和优惠券（取较优）之上再叠加一层。"最大"按钮可一键用满该行可承受的余额。应用前会先实时预览折扣金额与最终价格。积分仅在付款时刻扣除 - 应用与撤销过程都安全无虞，绝无双扣风险。幂等兑换保护机制确保重试也不会重复扣减。Potongan diskaun mata tiap-tiap baris baharu membolehkan ahli menggunakan mata sebagai potongan diskaun pada mana-mana baris invois tunggal - pusingan sesi permainan main, pakej promosi, F&B, POS, ataupun sewa. Ia bertindih atas potongan diskaun peringkat ahli dan voucher kupon (potongan diskaun terbaik menang, kemudian mata berlapis di atas). Pintasan "Maks" membolehkan anda sendiri menggunakan baki kredit sepenuhnya tersedia. Pratonton secara langsung menunjukkan potongan diskaun dan jumlah akhir sebelum menggunakan. Mata hanya dipotong semasa bayaran.
Can I set different points earn rates for games versus food versus rentals?能否为游戏、餐饮、租赁单独设定不同的积分获取倍率？Mampukah saya tetapkan kadar perolehan mata berbeza bagi sesi permainan main, makanan, dan sewa?
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Yes. Per-stream earn multipliers let you set different points earn rates per revenue type: countup games, countdown packages, POS items, F&B, rentals, memberships, and credit packages. Each stream has its own multiplier with 3 decimal precision (0.000 to 999.999). For example: 1.0x on games, 1.5x on F&B, 0.5x on rentals, 0x on credit top-ups. Combine with time-based earning schedules for double-bonus campaigns on weekends or holidays. Defaults preserve existing earn behavior so nothing changes unless you configure it.可以。"每收入流赚取倍率"机制让您为不同营收来源各自定义积分获取速率：正计时游戏、倒计时套餐、POS 商品、F&B、租赁、会员资格、储值套餐均独立配置。每条流的倍率精度可达 3 位小数（0.000 - 999.999）。例如：游戏 1.0x、F&B 1.5x、租赁 0.5x、储值充值 0x。还能搭配基于时间的获取规则，做周末或节假日双倍积分活动。默认值保留既有行为 - 不设置就不会改变任何东西。Ya. Pengganda perolehan tiap-tiap aliran membolehkan anda sendiri menetapkan kadar perolehan mata berbeza tiap-tiap kategori pendapatan: sesi permainan main kira naik, pakej promosi kira menurun, barangan POS, F&B, sewa, keahlian, dan pakej promosi kredit baki kredit. Tiap-tiap aliran mempunyai pengganda sendiri bersama ketepatan 3 perpuluhan. Sebagai contoh: 1.0x pada sesi permainan main, 1.5x pada F&B, 0.5x pada sewa, 0x pada tambah nilai harga kredit baki kredit.
How does Show My Card work and is it secure?"出示我的卡"是怎么运作的？安全性如何？Macam mana Tunjuk Kad ahli Saya berfungsi dan adakah ia selamat?
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Members open their portal and tap "Show My Card" to display an encrypted QR code that refreshes every 60 seconds (5-minute total expiry). A Code 128 barcode fallback shows below for legacy scanners. Staff scans with a keyboard-wedge reader or camera scanner - the Member Quick View modal pops up showing balance, credits, points, stamps, and last activity. Staff can add a stamp instantly from there without modal switching. Cross-organization warning appears if scanned outside the member's home org. The encrypted token includes a timestamp so screenshots stop working within minutes - secure even if a member's phone is lost.会员打开会员门户、点击"Show My Card"，即生成一个每 60 秒自动刷新的加密 QR 码（总有效期 5 分钟）。下方还会显示 Code 128 条码以兼容旧式扫描器。员工用键盘式扫描器或摄像头扫描 - Member Quick View 弹窗即刻弹出，显示余额、储值、积分、印花与最近活动。员工可在该弹窗内一键加印花，无需切换其他界面。若扫码地点不在会员的主组织内，系统会出现跨组织提醒。加密令牌内嵌时间戳 - 截图几分钟后即失效，即便会员手机丢失也安全。Ahli buka portal dan ketik "Tunjuk Kad ahli Saya" bagi menunjukkan kod ID QR disulit yang muatkan semula tiap-tiap 60 saat (luput 5 minit jumlah). Kod id bar Code 128 sebagai sandaran muncul di bawah bagi pengimbas warisan. Staf imbas bersama pembaca papan kekunci ataupun pengimbas kamera - modal Pandangan Pantas Ahli muncul menunjukkan baki kredit, kredit baki kredit, mata, cop stamp, dan aktiviti terkini. Staf boleh tambah cop stamp segera daripada situ tiada menukar modal.
What is the Live Table Monitor and how do I set one up?Live Table Monitor 是什么？如何配置？Apakah Pemantau Meja Secara langsung dan macam mana saya menyediakannya?
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The Live Table Monitor displays every active table on a TV mounted in your reception or seating area - showing table number, customer name, live timer, paid amount, and outstanding balance. Customers see exactly what they owe in real time, eliminating billing disputes. To enable: go to Settings - Tables - Live Table Monitor, toggle on to generate a secure-link public URL, paste it in any TV browser (Smart TV, Android TV, Chromecast, Fire TV). No login required. Choose between 4 themes (Broadcast Pro, Apex Lounge, Glass Modern, Departure Board) and 3 layouts (List, Grid, Spotlight). 5 customer name privacy modes from full name to hidden. Refresh interval configurable 3-30 seconds. Same URL works on unlimited TVs simultaneously. One-click reset URL invalidates old TVs.Live Table Monitor 把每张正在使用的桌台铺到您前台或座位区的电视屏上 - 桌号、客人姓名、实时计时器、已付与未付金额一目了然。客人实时看到自己的应付金额 - 计费纠纷被彻底消除。开启路径：Settings - Tables - Live Table Monitor，开关一拨即生成带令牌的公开 URL；把它粘进任意电视浏览器即可（智能电视、Android TV、Chromecast、Fire TV 都支持）。无需登录。可在 4 种主题（Broadcast Pro、Apex Lounge、Glass Modern、Departure Board）与 3 种布局（List、Grid、Spotlight）之间挑选。5 档客人姓名隐私模式 - 从完整姓名到完全隐藏皆可。刷新频率可调 3-30 秒。同一 URL 可被无数台电视同时使用。一键 Reset URL 即可让旧电视瞬间作废。Pemantau Meja Secara langsung menunjukkan tiap-tiap meja aktif pada TV yang dipasang di kawasan penerima tetamu ataupun tempat duduk - menunjukkan nombor meja, nama label pengguna, pemasa secara langsung, jumlah dibayar, dan baki kredit tertunggak. Pengguna lihat tepat apa yang pengguna mereka berhutang di dalam masa sebenar. Bagi aktifkan: pergi ke Tetapan - Meja - Pemantau Meja Secara langsung, togol hidup bagi menghasilkan URL awam bertoken, tampal di dalam mana-mana pelayar TV. Pilih antara 4 tema dan 3 susun atur. 5 mod operasi privasi nama label pengguna.
What is a Redemption Slip and how does it differ from a Transaction Slip?什么是 Redemption Slip？它与 Transaction Slip 有什么差别？Apakah Slip Tukar ganti dan macam mana ia berbeza daripada Slip Urus niaga?
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A Redemption Slip is a dedicated 80mm thermal document generated when a member redeems stamps or points for free POS items. It is separate from a Transaction Slip (which records cash, credit, or token tenders) so your accounting cleanly separates loyalty redemptions from regular sales. The Redemption Slip header reads "REDEMPTION SLIP" with a "Redemption No." label, and items are shown in stamp or point units (e.g. "Coffee × 2 - 10 stamps") rather than currency. Service charge and tax are always zero on a Redemption Slip. Each center configures its own document prefix (default RS) so redemption slip numbers look like RS-2026-04-27-00001 - the daily sequence runs independently from your transaction-slip series. The slip prints on the same 80mm thermal printer and can also be emailed to the member. The Document Designer settings page lets you preview every document type (invoice, transaction slip, redemption slip, official receipt, refund receipt, deposit slip) side by side before saving prefix changes.Redemption Slip（兑换凭单）是会员用印花或积分兑换免费 POS 商品时生成的专用 80mm 热敏小票。它与 Transaction Slip（用于记录现金、储值或代币付款）相互独立 - 让您的会计可以把"忠诚度兑换"与"常规销售"切分得干净利落。Redemption Slip 标题印着"REDEMPTION SLIP"，附带"Redemption No."字样；商品以印花或积分单位呈现（例如"Coffee × 2 - 10 stamps"）而非货币金额。Redemption Slip 上的服务费与税额恒为 0。每家中心可自定义前缀（默认 RS，文件号形如 RS2026042700001） - 编号序列独立于 TS 交易凭单序列。它走同一台 80mm 热敏打印机，也可通过邮件发送给会员。Document Designer 设置页面允许您在保存前缀改动前并排预览所有文件类型（发票、交易凭单、兑换凭单、Official Receipt、退款单、押金单）。Slip Tukar ganti ialah dokumen terma 80mm khusus yang dihasilkan bila-bila masa ahli menebus cop stamp ataupun mata bagi barangan POS percuma. Ia berasingan daripada Slip Urus niaga (yang merekod bayaran tunai, kredit baki kredit, ataupun token) supaya perakaunan anda sendiri memisahkan bersama bersih tukar ganti kesetiaan daripada jualan biasa. Pengepala Slip Tukar ganti berbunyi "SLIP TUKAR GANTI" bersama label "No. Tukar ganti", dan barangan ditunjukkan di dalam unit cop stamp ataupun mata (cth. "Kopi × 2 - 10 cop stamp") berbanding mata wang. Bayaran caj perkhidmatan dan cukai SST sentiasa sifar pada Slip Tukar ganti. Tiap-tiap pusat mengkonfigurasi awalan sendiri (lalai RS, jadi nombor dokumen kelihatan seperti RS2026042700001) - urutan harian bebas daripada urutan slip urus niaga TS anda sendiri. Slip dicetak pada pencetak terma 80mm yang sama dan juga boleh dihantar e-mel kepada ahli.
What advanced settings does the Live Table Monitor have beyond themes and layouts?Live Table Monitor 除了主题和布局，还有哪些进阶设置？Apakah tetapan lanjutan yang ada pada Pemantau Meja Secara langsung selain tema dan susun atur?
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The Live Table Monitor settings cover 11 organised sections: (1) Layout - list / grid / spotlight, with grid columns 2-4 and density compact / comfortable / spacious; (2) Theme - 4 presets plus accent colour, logo URL and background overrides; (3) Header - logo, custom display name, tagline, live clock 12h or 24h, optional date, and 4 selectable summary chips for active count / total revenue / overtime count / paid in full; (4) Customer Privacy - 5 name modes plus optional Member badge and membership tier display; (5) Grand Total - 4 modes (outstanding, running, running with split breakdown, game time only) plus optional time progress and paid progress bars; (6) Game Type and Filters - 11 toggles for countup, countdown, package name, start time, badges; (7) Timer and Animations - smooth / flap / instant transitions, overtime flash, paid badge with 1-30s duration; (8) Behavior - 3-30s refresh interval, 5 sort orders, auto-paginate with 3-30s page interval, motion speed presets, pause when tab hidden; (9) Footer and Branding - marquee scroller with speed control, QR code with custom URL and label, custom messages; (10) Brand Footer (admin only) - global brand text with 4 font sizes and 3 weights; (11) Global Footer Images (admin only) - up to 3 sponsor / award images with position and max-height per slot.Live Table Monitor 设置共划分 11 个板块：(1) Layout - List / Grid / Spotlight，Grid 可选 2-4 列、密度 compact/comfortable/spacious；(2) Theme - 4 套预设另加强调色、Logo URL、背景图覆盖；(3) Header - 显示名、品牌标语、12/24h 实时时钟、可选日期，以及 4 个可选摘要芯片（活跃数 / 总营收 / 超时数 / 已付清）；(4) 客户隐私 - 5 档姓名模式，并可附带会员徽章与等级显示；(5) Grand Total - 4 种模式（未付、运行中、运行+分账拆解、仅时长）加可选的时间与付款进度条；(6) Game Type 与筛选 - 11 个开关，覆盖正/倒计时、套餐名、起始时间与各类徽章；(7) 计时与动画 - 平滑/翻牌/即时切换、超时闪烁、已付徽章持续 1-30 秒；(8) Behavior - 3-30 秒刷新间隔、5 种排序、3-30 秒自动翻页、动效速度预设、隐藏时暂停；(9) Footer 与品牌 - 跑马灯（带速度控制）、可定制链接与标签的 QR、自定义消息；(10) Brand Footer（仅管理员）- 全局品牌文本，4 档字号、3 档字重；(11) Global Footer Images（仅管理员）- 最多 3 张赞助商/奖项图，每槽位可独立配置位置与最大高度。Tetapan Pemantau Meja Secara langsung meliputi 11 bahagian: (1) Susun Atur - senarai / grid / spotlight, bersama lajur grid 2-4 dan kepadatan; (2) Tema - 4 pratetap diisi ganti warna aksen, URL logo dan latar belakang; (3) Pengepala - logo, nama label tampilan boleh ubah suai, tag baris, jam secara langsung 12j/24j, dan 4 cip ringkasan boleh dipilih; (4) Privasi Pengguna - 5 mod operasi nama label; (5) Jumlah Besar - 4 mod operasi; (6) Kategori jenis Sesi permainan main dan Tapisan - 11 togol; (7) Pemasa dan Animasi - peralihan lancar / kelepak / segera; (8) Tingkah Laku - selang muatkan semula 3-30s, 5 aturan, halaman auto-, jeda bila-bila masa tersembunyi; (9) Pengaki dan Penjenamaan - penatal bersama kawalan kelajuan, kod ID QR; (10) Pengaki Jenama (admin sahaja) - 4 saiz fon dan 3 berat; (11) Imej Pengaki Global (admin sahaja) - sehingga 3 imej penaja.
What's new in the latest 2026 release?2026 年最新版引入了哪些新能力？Apa yang baru di dalam keluaran 2026 terkini?
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The 2026 release adds 140+ features on top of the previous 560+, bringing the total to 700+. Highlights: Loyalty Stamp Card with per-center balance, tamper-proof earn/redeem and configurable rate limits; Rewards Hub for free POS items via stamps or points; Show My Card encrypted QR with 60-second auto-refresh and Code 128 barcode fallback; Live Table Monitor for customer-facing displays (4 themes, 3 layouts, 11-section settings, secure-link public URL); Member Portal browser-based self-service with nearby centers, marketplace, tournaments, chat; Redemption Slip as a separate document for stamp/points redemptions; Combined Official Receipt for rental fee + deposits in one payment; three rental late-fee modes (flat / percentage / per-day) plus forfeit-deposit workflow; Document Designer with live preview for every printable document; per-line points discount stackable on top of tier and coupon discounts; per-stream earn multipliers (countup, countdown, POS, F&B, rental, membership, top-ups); 1-64 channel relay support per IoT lighting device with replace-device workflow; OTP verification to link members to anonymous QR orders; cross-organization stamp redemption.2026 年发布在前一版 560+ 项之上又叠加了 140+ 项新功能，总量已达 700+。重点新增：Loyalty Stamp Card 印花卡（每中心独立余额、原子化的 earn/redeem、可调速率限制）；Rewards Hub 用印花或积分兑换免费 POS 商品；Show My Card 加密 QR（60 秒自动刷新 + Code 128 条码兜底）；Live Table Monitor 客户端电视显示（4 主题、3 布局、11 板块设置、带令牌的公开 URL）；浏览器会员门户（附近中心、Marketplace、赛事、聊天）；Redemption Slip 独立单据；租金 + 押金合并的 Official Receipt；三种租赁滞纳金模式（固定 / 百分比 / 每日）加押金没收流程；带实时预览的 Document Designer；按行点数折扣可叠加于等级与优惠券折扣之上；每收入流的 earn 倍率（正计时、倒计时、POS、F&B、租赁、会员、储值充值）；IoT 灯具每台 1-64 通道继电器并支持替换设备流程；OTP 验证把会员关联到匿名 QR 订单；跨组织印花兑换。Keluaran 2026 mengisi 140+ fungsi di atas 560+ sebelumnya, jumlah keseluruhan 700+. Sorotan: Kad ahli Cop stamp Kesetiaan bersama baki kredit per pusat dan had limit kadar boleh ditetapkan; Hab Ganjaran bagi barangan POS percuma menerusi cop stamp ataupun mata; Tunjuk Kad ahli Saya QR disulitkan bersama muatkan semula auto- 60 saat; Pemantau Meja Secara langsung (4 tema, 3 susun atur, 11 bahagian tetapan, URL awam ditokenkan); Portal Ahli berdasarkan pelayar (pusat berhampiran, pasaran, kejohanan, sembang); Slip Tukar ganti sebagai dokumen berasingan; Resit Rasmi Gabungan bagi bayaran caj sewa + deposit di dalam sebuah bayaran; tiga mod operasi bayaran caj lewat sewa (rata / peratus / per harian); Pereka Dokumen bersama pratonton secara langsung; potongan diskaun mata tiap-tiap baris boleh tindih; pengganda perolehan tiap-tiap aliran; sokongan geganti 1-64 saluran tiap-tiap peranti; kuatkuasaan OTP bagi order QR tiada nama label; tukar ganti cop stamp merangkumi organisasi.
How does the Combined Official Receipt for rentals work?租赁场景下"合并 Official Receipt"是怎么运作的？Macam mana Resit Rasmi Gabungan bagi sewaan berfungsi?
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When a customer rents a locker, room, parking spot, or unit, you typically collect two amounts in one go - the rental fee and one or more deposits (security, key, utility, renovation, or "other" with a custom label). Other systems print a separate receipt for each. We issue ONE combined Official Receipt that links all the underlying revenue items together. The customer signs once, you file one document, and the audit trail still shows every line item. Behind the scenes, an internal linked-revenue field connects the entries so reports and refunds always trace back correctly. If you later refund a deposit or void a charge, the system handles the linkage automatically.当客人租用储物柜、包间、停车位或单元时，您通常会一次性收两笔钱 - 租金加上一笔或多笔押金（security、key、utility、renovation 或带自定义标签的 other）。同行的做法是各自打多张收据。我们则只签发一张合并 Official Receipt，把背后的多个营收项目串在一起。客人只签一次字、您只归档一份文件，而审计轨迹仍精确显示每一个行项目。底层有一个 linked-revenue 字段把条目相互关联，让报表与退款都能正确追溯。日后若退还押金或撤销某项费用，系统会自动处理这层链接。Bila-bila masa pengguna menyewa loker, bilik, parkir, ataupun unit, anda sendiri biasanya kutip dua jumlah sekaligus - bayaran caj sewa dan sebuah ataupun lebih deposit (sekuriti, kunci, utiliti, ubah suai, lain-lain bersama label boleh ubah suai). Platform lain mencetak resit berasingan. Pihak kami mengeluarkan SEBUAH Resit Rasmi Gabungan yang menyambungkan kesemua barangan pendapatan. Pengguna tandatangan sekali, anda sendiri failkan sebuah dokumen, dan jejak audit masih menunjukkan tiap-tiap baris. Platform secara automatik mengendalikan pemautan bagi pulangan deposit ataupun batal bayaran caj.
Which late-fee modes are supported for rentals?租赁支持哪几种滞纳金计算模式？Mod operasi bayaran caj lewat manakah yang disokong bagi sewaan?
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Three modes per rental plan: (1) Flat amount - a single fixed late fee no matter how overdue, (2) Percentage of rental fee - e.g. 20% extra if returned late, (3) Per-day fee - accrues each day past due (e.g. RM5 per day). The system calculates the late fee live, generates an unpaid late-fee invoice line the moment a staff member opens checkout, and only locks in the invoice number when payment clears - so unpaid auto-fees do not burn invoice numbers. If you negotiate a waiver with the customer, you can soft-void the auto-generated late fee in one click (only voids what we ourselves generated, never your manual invoices). For damages or losses where you want to keep some or all of a paid deposit, use the Forfeit Deposit workflow - it offsets without moving cash, with full audit trail.每个租赁套餐支持三种模式：(1) 固定金额 - 不论逾期多久收取一笔固定费；(2) 租金百分比 - 例如逾期归还加收 20%；(3) 按天累加 - 每过一天计一次（例如每天 RM5）。系统实时计算滞纳金，员工一打开结账界面就生成"未付滞纳金"发票行，只有在付款实际清算的那一刻才会锁定发票号 - 这样未付的自动费用不会平白消耗发票号资源。若与客人协商豁免，可一键软作废系统自动生成的那条滞纳金（只动系统生成的部分，绝不动您手动开出的发票）。如遇损坏或遗失要扣押已付押金，请使用 Forfeit Deposit 工作流 - 无需现金往返，附带完整审计履历。Tiga mod operasi tiap-tiap pelan sewaan: (1) Jumlah Tetap - sebuah bayaran caj lewat tetap tiada mengira jangka masa tunggakan; (2) Peratus daripada bayaran caj sewa - contohnya tambah 20% jika lewat dipulangkan; (3) Bayaran caj per harian - terkumpul tiap-tiap harian lewat (contohnya RM5 per harian). Platform mengira bayaran caj lewat secara secara langsung, menghasilkan baris invois bayaran caj lewat belum bayar saat staf buka daftar keluar, dan hanya kunci nombor invois bila-bila masa bayaran selesai - jadi bayaran caj auto- belum bayar tidak membazir nombor invois. Jika anda sendiri rundingkan pengecualian bersama pengguna, anda sendiri boleh batal lembut bayaran caj auto- bersama sebuah klik. Bagi kerosakan ataupun kehilangan, gunakan aliran Rampas Deposit - tampung tiada pergerakan tunai bersama jejak audit sepenuhnya.
How safe is the system against staff fraud and cross-tenant data leaks?系统在防员工舞弊与跨租户数据泄漏方面安全到什么程度？Sejauh mana platform selamat daripada penipuan staf dan kebocoran rekod data merangkumi penyewa?
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Multiple defense layers: (1) Every action is logged with the actor's name, role, time, and reason - voids, refunds, edits, member adjustments, deposit forfeits, OR voids; (2) Cross-tenant access guards verify on every request that the user is allowed to see the centre / organization in question; suspicious probing attempts are logged for audit; (3) Tamper-proof locks on stamp earns and credit deductions mean two cashier terminals can't both grant the same reward or spend the same balance; (4) Per-account login lockout survives IP rotation, so distributed brute-force attacks are stopped at the account level; (5) IP-based rate limit caps login attempts (5 per 5 minutes) on top of account lockout; (6) Soft-delete preserves history - nothing is truly erased, so historical reports always reproduce; (7) Live database safety pattern means new releases only ADD columns, never modify existing data, so live operations are never disrupted; (8) Manager instant alerts for high-value voids or unusual patterns; (9) Encrypted QR tokens (table cards, member cards, public live monitor URLs) with regenerate-and-revoke actions when staff leave.多重防线：(1) 每条动作都记录执行者姓名、角色、时间与原因 - 涵盖作废、退款、编辑、会员调账、押金没收、OR 作废；(2) 跨租户访问守卫在每次请求时验证用户是否有权查看该中心/组织；可疑探测行为记入审计；(3) 印花获取与储值扣减加原子锁 - 两台收银终端无法同时颁发同一份奖励或扣同一笔余额；(4) 账号级登录锁定可抗 IP 轮换，从账号维度封堵分布式暴力破解；(5) IP 级速率限制（5 分钟 5 次）叠加在账号锁定之上；(6) 软删除保留历史 - 数据并非真正被擦除，历史报表始终可还原；(7) 数据库 live-safe 范式约定：新版本只 ADD 列、绝不改既有数据，正在运行的业务从不被打断；(8) 高额作废与异常模式实时推送给经理；(9) 加密 QR 令牌（桌台卡、会员卡、公开 Live Monitor URL）配合员工离职时的"重新生成并吊销"动作。Berbagai lapisan pertahanan: (1) Tiap-tiap tindakan dilog bersama nama label pelaku, peranan, masa, dan sebab - batal, pulangan, edit, pelarasan ahli, rampas deposit, batal OR; (2) Pengawal akses merangkumi penyewa mengesahkan tiap-tiap permintaan bahawa pengguna diizinkan lihat pusat/organisasi tersebut; cubaan menyiasat dicurigai dilog bagi audit; (3) Kunci atom pada perolehan cop stamp dan potongan kredit baki kredit bermaksud dua terminal juruwang tidak boleh kedua-duanya beri ganjaran sama ataupun belanjakan baki kredit sama; (4) Penguncian log masuk per akaun bertahan rotasi IP; (5) Had limit kadar berdasarkan IP (5 tiap-tiap 5 minit) di atas penguncian akaun; (6) Padam lembut mengekalkan rekod sejarah; (7) Corak keselamatan pangkalan rekod data secara langsung bermaksud keluaran baharu hanya TAMBAH lajur; (8) Peringatan amaran segera pentadbir bagi batal nilai harga tinggi ataupun corak luar biasa; (9) Token QR disulitkan bersama tindakan jana semula dan batal bila-bila masa staf pergi.
What's the difference between the Member Portal and the mobile app?会员门户与手机 App 有什么差异？Apakah beza antara Portal Ahli dengan aplikasi mudah alih?
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Both give members the same self-service capabilities, but in different package formats. The Member Portal is a browser-based web app that works on any phone, tablet, or computer with no download - members access it via your center URL. The native mobile app is a downloadable iOS and Android application from the App Store or Play Store. Both use the same data and stay synced in real time: tournaments, chat, marketplace, stamps, points, wallet, coupons, profile, and activity history. Add the portal to your phone's Home Screen for an app-like experience. Use the portal when you want zero install friction; use the native app when members want push notifications and a polished home-screen icon. Both browse the same Rewards Hub, both show the same Show My Card.两者向会员开放完全相同的自助能力，区别只在封装形态。会员门户是基于浏览器的网页 App - 在任意手机、平板或电脑上即开即用，无需下载，会员只需走您的中心 URL。原生手机 App 则是从 App Store 或 Play Store 下载的 iOS 与 Android 应用。两者数据共享、实时同步：赛事、聊天、Marketplace、印花、积分、钱包、优惠券、个人资料、活动履历无一遗漏。把门户添加到主屏即得近似 App 的体验。零安装摩擦优先选门户；想要推送通知与漂亮主屏图标，则选原生 App。两边都进同一个 Rewards Hub，都呈现相同的 Show My Card。Kedua-duanya memberikan ahli keupayaan layan diri yang sama, tetapi di dalam format pakej promosi berbeza. Portal Ahli adalah aplikasi web berdasarkan pelayar yang berfungsi pada mana-mana telefon, tablet, ataupun komputer tiada muatkan menurun - ahli mengaksesnya menerusi URL pusat anda sendiri. Aplikasi App mudah alih asli adalah aplikasi iOS dan Android yang boleh diturunkan. Kedua-duanya menggunakan rekod data yang sama dan kekal segerak di dalam masa sebenar.
How quickly will Snooker King pay for itself?Snooker King 多久能回本？Berapa cepat Snooker King pulang modal?
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Most owners hit payback inside 60 to 90 days. The math works on five fronts at once: (1) dynamic pricing captures 25-35% more in peak hours without a single rate-card edit, (2) tamper-proof cash-leak protection plus mandatory reason codes on voids stop "honest mistake" leakage that adds up across a busy floor, (3) smart lighting that refuses to fire without a session shaves around 10% off the electricity bill and kills off-the-books play, (4) the loyalty engine drives 98% member retention so reacquisition spend collapses, (5) cross-branch dashboards save the owner roughly 3 hours of admin every day. Hand us your table count and current monthly revenue on the demo call and we will model your exact payback timeline.多数业主在 60 至 90 天内回本。五条战线同时发力：(1) 动态定价在高峰时段抓回 25-35% 而无需调整费率表；(2) 原子级防漏 + 撤单必填原因码，堵住"无心之失"在繁忙楼面累积出来的金额；(3) 智能灯控不开会话不亮灯，电费立省约 10%，账外免费球绝迹；(4) 忠诚度引擎拉到 98% 留存，再获客成本暴跌；(5) 跨门店驾驶舱每天为业主省下约 3 小时管理工时。在演示通话中告诉我们球桌数与当下月营收，我们当场为您建模精确回本曲线。Kebanyakan tuan punya pulang modal di dalam 60 hingga 90 harian. Pada lima medan serentak: (1) Kadar harga dinamik menangkap 25-35% lebih semasa waktu puncak tiada edit kadar, (2) Perlindungan kebocoran tunai atomik bersama kod ID sebab wajib pada void menghentikan kebocoran "silap tidak sengaja" yang terkumpul di seluruh lantai sibuk, (3) Lampu berpintar yang enggan menyala tiada sesi menjimatkan ~10% bil elektrik dan membunuh sesi main tidak direkod, (4) Enjin kesetiaan menjana pengekalan 98%, (5) Dashboard merangkumi cawangan menjimatkan tuan punya ~3 jam pentadbiran tiap-tiap harian. Beritahu pihak kami jumlah meja dan pendapatan bulanan semasa, pihak kami modelkan jangka masa pulang modal tepat.
Can I see all my branches in one dashboard?能在一块仪表盘看到所有分店吗？Mampukah saya nampak kesemua cawangan di dalam sebuah dashboard?
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Yes - the All-Centers roll-up is built for the owner-operator running multiple branches. Compare today vs yesterday across every branch, slice by branch, payment method, employee, and table type. Drill into any branch from one screen and rank the winners against the branches that need intervention. Month-over-month branch comparison ships with revenue trend charts and payment-method breakdowns out of the box. Per-branch P&L visibility plus shift-handover summaries print on 80mm thermal at the end of every shift, so you walk into Monday already knowing what every branch closed at over the weekend.可以 - All-Centers 总览专为多门店业主而设。今日 vs 昨日跨分店对比，按分店、收款方式、员工、桌型多维切片。一屏下钻任意分店，把领跑分店与需要救火的分店分清。月度对比、营收走势图与付款方式分布开箱即用。每家分店损益清晰可见，每场班次结束 80mm 热敏自动出班报 - 周一一上班，您已知周末每家分店收了多少。Ya - roll-up Semua-Cawangan dibina khas bagi tuan punya-operator berbagai cawangan. Bandingkan harian ini lawan harian semalam merangkumi tiap-tiap cawangan, pecah berdasarkan cawangan, kaedah bayaran, pekerja, kategori meja. Selami mana-mana cawangan dari sebuah skrin, susun pemenang lawan cawangan yang perlukan campur tangan. Perbandingan cawangan bulan demi bulan termasuk carta trend pendapatan. Visi Untung-Rugi tiap-tiap cawangan bersama ringkasan serah-terima syif pada terma 80mm di akhir tiap-tiap syif - anda sendiri masuk Isnin sudah tahu tiap-tiap cawangan tutup berapa hujung minggu lalu.
What happens if my staff under-rings or over-rings cash?员工多收或少收现金，系统怎么应对？Apa berlaku jika staf saya salah caj tunai - kurang ataupun lebih?
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First, the system stops it from being silent. Every void carries a mandatory reason code; every refund routes to a manager approval gate; high-value voids fire an instant alert to the owner the second they are rung. Second, tamper-proof locks on stamp-earn and credit-deduct mean three terminals firing the same second cannot double-credit a member or skip a deduction. Third, double-charge-proof payment processing means a retried checkout never double-charges. Fourth, the audit log stamps every action with user, timestamp, and before/after values - so when the cash drawer is short or long, you can pull the exact line, the exact employee, the exact second. The "honest mistake" excuse loses its hiding place.首先，系统让"安静吞钱"无处可藏。每笔撤单必填原因码；每笔退款必经经理审批闸；大额撤单一按下，业主即刻收到推送。其次，印花领取与储值扣款原子级锁定 - 三台终端同秒发难也不会重复加分或漏扣。再次，幂等支付处理 - 网络抖动重试不会重复扣款。第四，审计日志为每一动作打上用户、时间戳与前后值 - 抽屉一旦多/少，您能精准回放是哪一笔、哪位员工、哪一秒。"无心之失"的遮羞布被掀掉。Pertama, platform tidak benarkannya senyap. Tiap-tiap void bersama kod ID sebab wajib; tiap-tiap bayar balik melalui pintu kelulusan pentadbir; void bernilai tinggi memicu amaran serta-merta kepada tuan punya. Kedua, kunci atomik pada perolehan setem dan potong kredit baki kredit bermaksud tiga terminal pada saat sama tidak boleh dua-kredit baki kredit ahli ataupun langkau potongan. Ketiga, pemprosesan bayaran idempoten, daftar keluar dicuba semula tidak pernah caj dua kali. Keempat, log rekod audit cap tiap-tiap tindakan bersama pengguna, cap masa, nilai sebelum/selepas - jadi bila-bila masa laci tunai kurang ataupun lebih, anda sendiri boleh tarik baris tepat, pekerja tepat, saat tepat. Alasan "silap tidak sengaja" hilang tempat sembunyi.
Does Snooker King help me pass an LHDN audit?Snooker King 能帮我顺利通过 LHDN 稽核吗？Adakah Snooker King membantu saya lulus audit LHDN?
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Yes - that is the entire point of the compliance posture stack. MyInvois e-invoice submission, status tracking, cancellation, and credit/debit notes are built in. SST per stream (tables, items, credit packages, memberships, rentals) with center-level overrides. Every void, refund, edit, and payment-method change is logged with user, timestamp, and before/after values. Validated invoices auto-lock against any further edit so the LHDN trail can never be tampered with after submission. Mandatory reason codes plus manager approval gates keep cash adjustments accountable. When the auditor walks in, you do not panic - you export, and the trail tells the story for you.能 - 这正是合规姿态栈存在的意义。MyInvois 电子发票的提交、状态、取消与贷/借项通知单全部内置；SST 按流分项（球桌、商品、储值包、会员、租赁），可逐店覆盖；每一笔撤单、退费、修改、付款方式更改皆附用户、时间戳与前后值留底；通过验证的发票自动锁定，提交后无人能动；撤单退费必填原因码，例外操作必经经理审批。稽核员一上门，您不慌 - 一键导出，轨迹自己讲故事。Ya - itulah tujuan keseluruhan susunan postur kepatuhan. Penghantaran e-invois MyInvois, pengesanan status, pembatalan, dan nota kredit baki kredit/debit terbina di dalam. SST tiap-tiap aliran (meja, barangan, pakej promosi kredit baki kredit, keahlian, sewaan) bersama penggantian peringkat pusat. Tiap-tiap void, bayar balik, edit, dan perubahan kaedah bayaran direkod bersama pengguna, cap masa, dan nilai sebelum/selepas. Invois yang disahkan auto-kunci. Kod ID sebab wajib bersama pintu kelulusan pentadbir. Bila-bila masa juruaudit tiba, anda sendiri tidak panik - anda sendiri eksport dan jejak menceritakan kisahnya.
How does dynamic pricing actually lift revenue?动态定价究竟怎么把营收拉起来？Macam mana kadar harga dinamik sebenarnya angkat pendapatan?
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It works because the platform applies the right rate every single second without any human deciding. Configure the rules once - off-peak mornings cheaper to fill empty tables, evenings priced for peak demand, weekend premium, holiday surcharge, premium tables charged differently from practice tables. The engine resolves the active rate from time of day, day of week, holiday calendar, table type, and membership tier in real time. Customers see the active rate transparently on screen and on the bill - no confusion, no awkward staff conversations. Owners running this report a 25-35% lift in peak-hour revenue alone, because every minute of every peak hour is being captured at the right price instead of a flat all-day rate.它有效，是因为系统每一秒都自动套用正确价格，无需任何人拍脑袋。规则只需配置一次：上午闲时便宜以填满空桌，傍晚旺时按高峰需求定价，周末加价，节假日附加，VIP 桌与练习桌分价。引擎按时段、星期、节假日历、桌型与会员等级实时套价。客人在屏幕与账单上都能清楚看到当前费率 - 不混淆，员工也不必尴尬解释。使用该功能的业主仅高峰时段营收就拉高 25-35%，因为每一分钟都按正确价格被收取，而不是一刀切的全天平均价。Ia berkesan kerana platform menggunakan kadar yang betul tiap-tiap saat tiada manusia memutuskannya. Tetapkan peraturan sekali sahaja - waktu pagi murah bagi penuhi meja kosong, waktu petang dipicu permintaan puncak, premium hujung minggu, surcaj cuti, meja premium berbeza daripada meja latihan. Algoritma menyelesaikan kadar aktif daripada waktu, harian, kalendar cuti, kategori meja, dan peringkat keahlian dalam masa sebenar. Pengguna nampak kadar aktif secara telus pada skrin dan akaun bil. Tuan punya yang menjalankannya melaporkan peningkatan 25-35% pada pendapatan waktu puncak sahaja, kerana tiap-tiap minit waktu puncak ditangkap pada kadar yang betul, bukan kadar rata sepanjang harian.
Can staff switch a running count-up to a count-down without ending the session?运行中的正计时能切换到倒计时而不结束场次吗？Boleh staf tukar kira-naik berjalan kepada kira-undur tanpa tamatkan sesi?
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Yes — mid-game switch is one click. The accumulated count-up minutes carry over and are reconciled against the chosen countdown package at checkout.可以，一键中途切换。已计时分钟保留并在结账时与所选倒计时套餐对账。Ya — tukar separuh permainan satu klik. Minit kira-naik terkumpul dibawa dan diselaraskan dengan pakej kira-undur ketika daftar keluar.
Can I freeze a check-in mid-session for a party split?能否在场次中段冻结签到以便分账？Boleh saya bekukan daftar masuk tengah sesi untuk pisah kumpulan?
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Yes — checkpoints inside count-up. The session keeps running while you settle the partial bill, then continues for the remaining party.可以 — 正计时内部支持检查点。可在不结束场次的情况下结清部分账单。Ya — pusat semak dalam kira-naik. Sesi terus berjalan ketika anda selesaikan bil separa, kemudian sambung untuk kumpulan baki.
How does the multi-center subscription preset work?多中心订阅预设如何运作？Macam mana pratetap langganan pelbagai pusat berfungsi?
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Bronze/Silver/Gold per branch — apply once and the platform tracks each branch separately with overlap protection so you never get double-billed when you upgrade mid-cycle.分店级别铜/银/金 — 应用一次后平台分别追踪每分店，附重叠保护避免中途升级重复扣费。Gangsa/Perak/Emas setiap cawangan — pakai sekali dan platform jejak setiap cawangan berasingan dengan perlindungan pertindihan.
Can my printed QR cards survive a database migration?数据库迁移后已印刷的 QR 卡还能用吗？Boleh kad QR cetak saya bertahan migrasi pangkalan data?
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Yes — encryption keys are pinned per domain, so laminated member cards and table QRs keep working through migrations and re-imports.可以 — 加密密钥按域名锁定，迁移与重导入后已塑封的会员卡与桌台 QR 仍可使用。Ya — kunci penyulitan dipin setiap domain, jadi kad ahli berlamin dan QR meja terus berfungsi melalui migrasi dan import semula.
What happens if a relay dies during peak hours?高峰时段继电器坏了怎么办？Apa jadi jika geganti rosak waktu puncak?
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The heartbeat monitor alerts you the moment a relay drops, and the replace-device workflow re-points every table mapping to a new unit in seconds — no re-config needed.心跳监测会即时告警，更换设备流程数秒内将所有桌台映射切到新设备 — 无需重新设置。Pemantau denyut beri amaran segera, aliran ganti peranti alih semua pemetaan meja kepada unit baharu dalam saat — tiada konfigurasi semula.
How do the three late-fee modes work for rentals?租赁的三种滞纳金模式如何运作？Macam mana tiga mod bayaran lewat sewaan berfungsi?
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Flat amount, percentage of the plan, or per-day. Choose per rental category and the system auto-issues an unpaid late-fee invoice when the due date passes.定额、按方案百分比或按日计。按租用类别选择，到期未付时自动开具未付滞纳金账单。Jumlah tetap, peratusan pelan, atau setiap hari. Pilih setiap kategori sewaan dan sistem auto-keluar invois bayaran lewat belum bayar apabila tarikh tamat berlalu.
What's in the Document Designer?文档设计器里有什么？Apa di dalam Pereka Dokumen?
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A visual template editor with live preview, per-domain layouts, footer & T&C per center — design every receipt without touching code.可视化模板编辑器、实时预览、每域名版式、每中心页脚与条款 — 无需代码即可设计每张收据。Editor templat visual dengan pratonton langsung, susun atur setiap domain, pengaki & T&C setiap pusat — reka setiap resit tanpa sentuh kod.
Can I see MRR across all my branches?能否看到所有分店的 MRR？Boleh saya lihat MRR merentasi semua cawangan?
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Yes — MRR trend chart with 12 months of history plus a monthly totals report you can export as PDF.可以 — MRR 趋势图含 12 个月历史，另有可导出 PDF 的月度合计报表。Ya — carta trend MRR dengan sejarah 12 bulan ditambah laporan jumlah bulanan yang anda boleh eksport PDF.
How does soft-delete recovery work?软删除恢复如何运作？Macam mana pemulihan padam-lembut berfungsi?
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Cascading soft-delete with full historical recoverability — anything your team accidentally removes can be restored within your retention window.级联软删除并保留完整历史 — 团队误删的任何记录都可在保留期内恢复。Padam-lembut bertingkat dengan pemulihan sejarah penuh — apa-apa yang pasukan terpadam tak sengaja boleh dipulih dalam tetingkap simpanan.
Can a customer top-up via WhatsApp?顾客能用 WhatsApp 充值吗？Boleh pelanggan tambah nilai melalui WhatsApp?
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Yes — each centre has a configured WhatsApp number members can message for top-up requests, which staff confirm in the dashboard.可以 — 每个中心配有专属 WhatsApp 号码，会员可发送充值请求，员工在仪表板确认。Ya — setiap pusat ada nombor WhatsApp dikonfigurasi yang ahli boleh hantar mesej untuk permintaan tambah nilai, dan staf sahkan di papan pemuka.
Are there 10 ASEAN countries pre-loaded for LHDN?LHDN 是否预载 10 个东盟国家？Adakah 10 negara ASEAN diprapasang untuk LHDN?
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Yes — MY/SG/TH/ID/VN/PH/BN/MM/KH/LA buyer info presets ship in the box.是的 — 内置 MY/SG/TH/ID/VN/PH/BN/MM/KH/LA 买方信息预设。Ya — pratetap maklumat pembeli MY/SG/TH/ID/VN/PH/BN/MM/KH/LA disertakan.
How does cross-organisation stamp redemption work?跨机构印花兑换如何运作？Macam mana tebus setem rentas-organisasi berfungsi?
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Members carry stamps across all your branches — earn at one centre, redeem at another, with atomic locks preventing double-redemption.会员的印花跨分店通用 — 在一店赚取，可在另一店兑换，原子锁防止重复兑换。Ahli bawa setem merentasi semua cawangan anda — peroleh di satu pusat, tebus di pusat lain, dengan kunci atomik halang tebus dua kali.
What happens if my data drifts after a power cut or crash?断电或崩溃后数据出现偏差怎么办？Apa jadi jika data terpesong selepas bekalan kuasa terputus atau ranap?
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If a power cut, crash, or browser refresh leaves a session in an odd state, our self-healing tools detect and repair the inconsistency. Each tool previews the fix before any change is written, and re-running it is safe — so your numbers always reconcile back to the truth without your team having to dig into anything.若断电、崩溃或浏览器刷新让会话处于异常状态，平台内置的自愈工具会自动检测并修复不一致。每个工具在写入前都会预览修复内容，且可重复运行无副作用 - 您的账目始终能回到准确状态，员工无需自行深究。Jika bekalan kuasa terputus, ranap, atau penyegaran pelayar meninggalkan sesi dalam keadaan ganjil, alatan pemulihan-diri kami mengesan dan memperbaiki ketidakkonsistenan. Setiap alat pratonton perbaikan sebelum sebarang perubahan ditulis, dan menjalankannya semula adalah selamat — supaya nombor anda sentiasa kembali kepada kebenaran tanpa pasukan anda perlu menggali apa-apa.
A session crosses midnight from peak into off-peak rates. How does it bill?一场对局跨午夜从高峰费率到非高峰，如何计费？Sesi rentas tengah malam dari puncak ke luar puncak — caj macam mana?
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Each round creates a checkpoint that locks in the rate at that minute. A 9pm-to-1am session bills the peak segment and the off-peak segment correctly with no manual splitting. Add or merge checkpoints mid-game when players join or leave — the system re-prorates automatically.每一轮创建检查点，按当时分钟锁定费率。晚 9 至凌晨 1 自动分段计费，无需人工拆分。中途加人或离开时插入或合并检查点，系统自动重新摊销。Setiap pusingan cipta pusat-semak yang kunci kadar pada minit itu. Sesi 9 malam ke 1 pagi caj segmen puncak dan luar puncak dengan tepat, tiada pecah manual. Tambah atau gabung pusat-semak ketika pemain masuk atau keluar — sistem auto agih semula.
Can I limit what each operator sees in revenue reports?能否限定每位操作员只看自己范围的营收？Boleh saya hadkan apa setiap operator nampak dalam laporan hasil?
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Yes — set per-operator revenue date filters (today only, this month, or any custom window). Operators see only their own invoices; managers see the branch; owners see across all branches. Permissions are toggled per operator, not by role, so you can give one cashier "edit invoice details" without granting it to all cashiers.可以 — 按操作员设定营收日期窗口（今天、本月或自定）。普通员工只看自己开的单，经理看分店，东主看所有分店。权限按操作员而非按角色切换。Boleh — tetapkan tapis tarikh hasil setiap operator (hari ini, bulan ini, atau tetingkap tersuai). Operator nampak invois sendiri sahaja; pengurus nampak cawangan; pemilik merentas semua. Kebenaran dihidup-mati setiap operator, bukan ikut peranan.
Can I send drinks orders to one printer and food to another?能否把饮品送到一台打印机、热食送到另一台？Boleh saya hantar minuman ke satu pencetak dan makanan ke pencetak lain?
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Yes — set a default printer per F&B category. Drinks route to the bar, hot food to the kitchen, snacks to the counter. Partial-print mode prints only specific items from one order. The print queue persists across browser reloads with auto-retry on failed jobs.可以 — 每个 F&B 类别设默认打印机。饮品送酒吧、热食送厨房、小食送收银。部分打印仅印订单中的指定品项。任务队列重载页面不丢失，失败自动重试。Boleh — tetapkan pencetak lalai setiap kategori F&B. Minuman ke bar, makanan panas ke dapur, snek ke kaunter. Mod cetak sebahagian cetak hanya barangan terpilih. Barisan kerja kekal walau pelayar dimuat semula.
Convert Idle Hours into Tournament Revenue 把闲置时段变成赛事营收 Tukar Jam Sunyi Menjadi Pendapatan Kejohanan
Tournaments, leagues and social games run inside the platform with zero counter overhead, driving off-peak utilisation, ticketed entry fees and member-retention metrics that show up on the branch P&L. 赛事、联赛与社交对局全部在系统内运转，柜台零负担，直接拉动非高峰时段的桌台利用率、入场费收入与会员留存指标，每家分店的损益表都看得见。 Kejohanan, liga dan sesi sosial berjalan dalam platform tanpa beban kaunter, memacu penggunaan waktu sunyi, yuran tiket dan metrik pengekalan ahli yang terus muncul pada penyata pendapatan cawangan.
Tournaments锦标赛Pertandingan Kejohanan
Create, Join, Cancel创建、加入、取消Cipta, Sertai dan Batal
Social Games社交游戏Sesi permainan main Sosial
Skill Matching + Scheduling技能匹配+排程Padanan Kemahiran serta Penjadualan
Chat Rooms聊天室Ruangan Sembang
Per-Game & General每场游戏与综合频道Tiap-tiap Sesi permainan main & Umum
Tournaments锦标赛Pertandingan Kejohanan
Social Games社交游戏Sesi permainan main Sosial
Member Chat会员聊天Sembang Para Ahli
Announcements公告Hebahan Pengumuman
Member Marketplace会员市集Pasaran Khas Ahli
Center Group Chat中心群聊Sembang Berkumpulan Pusat
Sounds & Alerts声音与提醒Bunyi & Peringatan amaran